Lincoln Murphy

One of our podcast listeners asked, "One of my larger customers has been through a lot of change in the past couple of months. Several users have been laid off and our main contact has quit. What can I do here?" Unfortunately, that's not an uncommon experience these days. Luckily, Johan and I...

Training ChatGPT is required to get the output you're looking for. But training ChatGPT is a pain. You have to manually open, copy, and paste the contents of text files into the chat interface. So over the weekend I built a browser extension to make training ChatGPT WAY faster. And I built it...

Training ChatGPT is required to get the output you're looking for. But training ChatGPT is a pain. You have to manually open, copy, and paste the contents of text files into the chat interface. So over the weekend I built a browser extension to make training ChatGPT WAY faster. And I built it...

Big AI news from Google this week. Their ChatGPT competitor, Bard, is now available for everyone (or will be soon). I've been testing the prompts and methods from our Prompt Engineering for Customer Success course in Bard and... it's interesting. Here's the video of my first impressions of...

Sometimes (quite often) customers get in their own way. You ask them to do something that will help them achieve their goal and they refuse. Wait, why? It's for their own good?!? Luckily, there's a simple and powerful way to break through these customer objections. Even more lucky? Johan and I...

Someone asked, “I'm building a new CS team. Who should be doing the upgrade, Customer Success or Sales?” Oooh... this is one of my favorite topics (as you know if you follow me on LinkedIn). I believe that CS should be a growth mechanism in your company. CS should be a (the?) significant...

I believe Prompt Engineering - how you engage with AI like ChatGPT - will be a required skill across all Customer Success roles by the end of 2023. There. I said it. So, however you do it - with our course or on your own - learn Prompt Engineering. I can't stress that enough. Now, if you want to...

Someone asked, “I'm looking to move more accounts that are not paying us enough to a low touch motion. Any suggestions on how to do that?” There's A LOT to unpack in that question. And Johan and I did just that - in great detail - in this week's episode of our Impact Weekly podcast that just...