When your main point of contact leaves

published4 months ago
1 min read

One of our podcast listeners asked, "One of my larger customers has been through a lot of change in the past couple of months. Several users have been laid off and our main contact has quit. What can I do here?"

Unfortunately, that's not an uncommon experience these days.

Luckily, Johan and I cover ways you can work around (and even leverage for good) this upheaval with your customers in this week's episode of our Impact Weekly podcast that just dropped today.

In this episode we cover:

  • Strategies to be prepared for stakeholders leaving
  • How to restart customer relationships
  • Opportunities that come with a new point of contact
  • And much more!

Listen to the podcast here.

Even if you're not in this situation, listen to this episode.

In addition to how to work around this situation, we also cover ways to ensure this type of situation won't be so disruptive when - not IF - it happens to you in the future.


BTW: Our next CSM training begins next Monday, 22-May and is hyper-focused on the Success Plan.

This accelerated, in-depth 2-week program gives you the tools necessary to get your customer on the right path and ensures that's where they remain until they reach their goal.

This course specifically covers:

  • Goal Discovery Framework
  • Brainstorming Framework
  • Progress Milestones
  • Objection Breakthrough Formula
  • Joint Accountability
  • Social Proof

While the training is virtual - a mix of recorded content and live Zoom sessions - it's very interactive and hands-on, so space is necessarily limited.

Learn more and sign-up today.


Lincoln Murphy

I invented Customer Success

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