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Lincoln Murphy

Success Plan training starts next Monday

Published 3 months ago • 1 min read

Our 2-week virtual Success Plan training and certificate program starts next Monday, March 4, 2024.

This program for CSMs is all about working with customers in the "ongoing" phase of the lifecycle; you know, after Onboarding and Adoption but before Renewal

This is the lifecycle phase where momentum is generally lost, engagement suffers, and customers often operate without direction.

This can lead to churn, but more often leads to contraction at renewal (revenue churn) and definitely keeps expansion from happening.

This program fixes all of that by teaching you:

  • Continuous Goal Alignment
  • Proper use of Progress Milestones
  • Joint Accountability
  • Objection Handling

And so much more!

Our Impact Academy programs are a combination of on-demand and live sessions via Zoom. Even though this is a "virtual" program, space is limited due to the interactive nature of our live sessions.

Learn more and sign-up here.

~Lincoln

BTW: This is one of our most popular programs and tends to fill up fast. So please, if you intend to participate, take immediate action to ensure a spot is available.

Learn more and sign-up here.

Lincoln Murphy

I invented Customer Success

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