Our completely revamped 3-week CS Leadership: Strategy & Scaling program kicks off this Monday, 7th October. This is one of the most impactful programs we offer because it goes beyond theory, focusing on the critical aspects of Leadership, Management, and Coaching that every Head of Customer Success needs to master to drive real business impact. We’ll dig into aligning with your company’s high-level objectives (NRR, LTV, etc.), building a high-performing team, and ensuring your Org and individual CSMs are set up to thrive. Because our training is a mix of pre-recorded content and live, interactive sessions, you’ll be applying what you learn immediately to the unique challenges of Q4 2024... and set everyone up for success in 2025! Secure your spot now and get ready to level up your CS leadership skills. ~Lincoln BTW: A significant number of enrollments for our programs happen right before the start date. Especially our leadership programs. Even though this is a virtual program, space is limited because of the hands-on, highly interactive nature of the live sessions. So if you’re planning to join us, take action today to ensure you don’t miss out, ...... |
I help SaaS companies Maximize LTV through Customer-centric Upselling
Our 2-week Lifecycle Success & Retention Planning training and certificate program starts this Monday, November 11, 2024. Learn more and sign-up here. This program for CSMs is all about engaging customers across lifecycle stages to ensure success and drive retention. This program will cover: Ongoing Goal Discovery Meeting Prep and Brainstorming How to use Progress Milestones Objection Handling Joint Accountability Retention Strategies and Tactics And so much more! Our Impact Academy programs...
TL;DR: I just launched my newest course Powerful Meetings: From Routine to Results. The first 50 sign-ups get it for 50% off (save $100!). Learn more and claim that discount here. Code: 50FOR50 Meetings are the most expensive thing we do in Customer Success—both in actual and opportunity cost—yet most of them are a waste of those resources. If you’ve mastered meetings—getting attendees interested, setting up agendas, using async carve outs, self-service deflection, and ensuring proper...
Our final 2-week virtual Customer Onboarding training program of 2024 starts on Monday, October 28. Learn more about the program and sign-up here. Onboarding is arguably the most important customer lifecycle stage. In this program you'll learn how to get your new customers to do the things they need to do to get this still-fragile relationship off to a strong start, setting everyone up for long-term success (the customer... and your CS team). Specifically, we'll cover: Lifecycle stage metrics...