CS Leadership training starts Monday
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Our completely revamped 3-week CS Leadership: Strategy & Scaling program kicks off this Monday, 7th October. This is one of the most impactful programs we offer because it goes beyond theory, focusing on the critical aspects of Leadership, Management, and Coaching that every Head of Customer Success needs to master to drive real business impact. We’ll dig into aligning with your company’s high-level objectives (NRR, LTV, etc.), building a high-performing team, and ensuring your Org and individual CSMs are set up to thrive. Because our training is a mix of pre-recorded content and live, interactive sessions, you’ll be applying what you learn immediately to the unique challenges of Q4 2024... and set everyone up for success in 2025! Secure your spot now and get ready to level up your CS leadership skills. ~Lincoln BTW: A significant number of enrollments for our programs happen right before the start date. Especially our leadership programs. Even though this is a virtual program, space is limited because of the hands-on, highly interactive nature of the live sessions. So if you’re planning to join us, take action today to ensure you don’t miss out, ...... |
Lincoln Murphy
I help SaaS companies Maximize LTV through Customer-centric Upselling
Introducing LTVMax.ai: Your new CS & Growth Coach! I'll let the LTVMax.ai Sales Assist Agent answer your questions. You can watch an overview video and subscribe from there, too. Look, the reality is as we go into 2025, is that everyone goes to ChatGPT for answers. The problem is that ChatGPT, Gemini, and Claude are all trained on publicly available sources. And, at least when it comes to CS, Revenue Growth, Customer Engagement, Upselling, and so many other things we need help with, the...
Our Expansion (customer-centric upselling) training and certificate program starts next Monday, December 2, 2024. This is my favorite of the programs we offer at Impact Academy because we share with you the real "secrets" of exponential growth from World-class CS orgs, like: How to do Expansion Forecasting Leveraging the power of Orchestration Why CSQLs and Quotas hurt growth The true role of CS in Expansion Why Sales should stay in its lane And so much more! Whether you're a Head of CS...
Want to make sure you hit your KPIs in 2025? Or that you make the right moves to boost your career next year? I can help you! I've helped professionals - Revenue Leaders, CS Leaders, CSMs, AMs, etc. - from Canva to Workday - hit and exceed their goals, both in their roles and in their careers. And I can do the same for you. To make working together the easiest decision you'll make, I've created my most generous coaching offer ever, specifically designed to help you achieve your goals in 2025....