ChatGPT vs. "AI" software (important)
I've heard from CSMs, Enablement, and Ops people that they don't need ChatGPT because they use an AI writer or Email assistant like Jasper, Copy, Lavender, or something built into their CRM, Engagement, or CS tool.
In this new post, I tell you what I've told them about the difference between those AI tools and ChatGPT... and why understanding this really matters.
TL;DR - "AI" software just sends prompts to GPT via API and you can write better prompts yourself directly in ChatGPT.
Use our Prompt Engineering course to help you do that, faster.
~Lincoln
BTW: Remember, in Customer Success, content creation is just one use case for generative AI.
While our Prompt Engineering for Customer Success course covers standard generative AI use cases like email writing and content creation, I believe ChatGPT will have a truly transformative impact on the daily lives of CS pros through:
- More effectively preparing for meetings
- Brainstorming objections, goals, etc.
- Customer Language analysis
- Data transformation
And so much more.
Whether you buy our course or not, please don't ignore the impact that ChatGPT can have on you, your team, and your customers.
Lincoln Murphy
I help SaaS companies Maximize LTV through Customer-centric Upselling
Our next Customer Onboarding training starts tomorrow, Tuesday, April 22, 2025. Learn more about the program and sign-up here. Onboarding is arguably the most important customer lifecycle stage. In this program you'll learn how to get your new customers to do the things they need to do to get this still-fragile relationship off to a strong start, setting everyone up for long-term success (the customer... and your CS team). Specifically, we'll cover: Lifecycle stage metrics Handover management...
Our next Customer Onboarding training starts on Tuesday, April 22, 2025. Learn more about the program and sign-up here. Onboarding is arguably the most important customer lifecycle stage. In this program you'll learn how to get your new customers to do the things they need to do to get this still-fragile relationship off to a strong start, setting everyone up for long-term success (the customer... and your CS team). Specifically, we'll cover: Lifecycle stage metrics Handover management Time...
TL;DR: We're running "Save Customers Now!" workshops again—PLG on April 15 and Enterprise on April 17. Stop churn immediately in Q2. I just got this email from a CS leader: "Lincoln, I'm freaking out. With everything going on—economic uncertainty, customers tightening budgets, chaos everywhere—churn is gonna hit us HARD in Q2. Are you doing another 'Save Customers' workshop soon? Fingers crossed." Bad news: I've heard similar messages from several CS leaders already. Good news: "Save...