"We'll just use Claude, bro."
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That sentence should terrify every SaaS company on the planet right now. And the stock market just proved it. Last week, $300 billion in value got wiped from software stocks in two days. Figma. Salesforce. ServiceNow. Adobe. LegalZoom. All hammered. This wasn't from a bad earnings report. Revenue at most of these companies is still strong. The market didn't punish their performance. And your customers are already thinking that, too. That legal research tool you sell? "We'll just use Gemini." "We'll just use Claude, bro." They might be wrong. For now. But that's not the point. The point is they're already saying it. And once a customer believes they can replace you with a general-purpose AI tool, your renewal conversation just changed completely. You're no longer proving value. You're defending your existence. If you're running CS, CX, or you're a CEO of a SaaS company, this is the fight that just landed on your desk. Whether you wanted it or not. That's what Johan Nilsson and I are going live to talk about on February 18th. The NRR Battle of 2026. What actually changed. Why NRR is about to get brutally harder. And what you need to do right now before your customers start saying that sentence to your face. This isn't a polished webinar. It's a live conversation. Bring your questions. Bring the stuff keeping you up at night. Join us live on Feb 18th → ... |
Lincoln Murphy
I help SaaS companies Maximize LTV through Customer-centric Upselling
Hey, Expectations on Customer Success are super high in 2026. Customers want faster outcomes. Leadership wants proof of impact. Reactive CS won’t get you there. AI-first initiatives are taking over. Lifecycle Success & Retention Planning helps teams shift now. Outcome-driven focus across the customer lifecycle. Why teams join this type of training: Live, interactive sessions (not on-demand content) Role-playing & real scenarios that impact retention Hands-on work with your own customers...
November 18-20 in Kelowna, BC, Canada. This intensive is designed for SaaS companies ready to integrate AI into their growth strategy. Over two days, we'll explore how AI is transforming the five growth levers: product, marketing, customer success, sales, and leadership. I'll be leading the session on AI-first Customer Success Management—with practical, actionable strategies you can implement now, plus a roadmap for scaling over time. You'll leave with a clear operating model for your next...
On Monday, you find out. Join our Head of CS training starting October 20, 2025. This is one of the most impactful programs we offer because it focuses on the critical aspects of Leadership, Management, and Coaching that every Head of Customer Success needs to leverage to drive real business impact. Our live sessions are going to focus on the big shifts AI is having on everything we do in Customer Success. While the core, underlying principles of building, running, and scaling a CS org...