profile

Lincoln Murphy

Outcome-driven Customer Success

Published about 2 months ago • 1 min read

Hey,

Expectations on Customer Success are super high in 2026.

  • Customers want faster outcomes.
  • Leadership wants proof of impact.
  • Reactive CS won’t get you there.
  • AI-first initiatives are taking over.

​Lifecycle Success & Retention Planning helps teams shift now. Outcome-driven focus across the customer lifecycle.

Why teams join this type of training:

  1. Live, interactive sessions (not on-demand content)
  2. Role-playing & real scenarios that impact retention
  3. Hands-on work with your own customers
  4. Immediate progress - not “ideas for later”

The program starts on Monday, January 26, 2026 and seats are limited.

View the program & sign up here.
​
~ Lincoln
​
​BTW: Seats really are limited even though this is a virtual training over Zoom. It is very interactive so we have to limit participants to ensure a great experience for everyone that joins.
​
​Learn more and save your spot here.​
​
​
​
​
​
​
​
​
​
​
​

​
...

Lincoln Murphy

I help SaaS companies Maximize LTV through Customer-centric Upselling

Read more from Lincoln Murphy

TL;DR: Join us for Introduction to Agentic Workflows for Customer Success on Wednesday, March 25, 2026 at 12PM Eastern. There's a lot of hype around this topic, but honestly... some of it is earned. This is game-changing stuff... but only if you use it the right way. Learn more and sign-up here.Everyone is talking about AI agents. Your leadership is asking about them. Vendors are pitching them. And if you're being honest, you're not totally sure what any of it actually means for you and your...

1 day ago • 1 min read

While SaaS stocks got destroyed because of the threat of AI, we were spinning up AI agents at ListKit that make our team 5x more productive. We have Agentic workflows that literally do work for our customers they can't and don't want to do themselves allowing us to open up an entirely new revenue stream. We pivoted our underlying infrastructure to optimize for AI, which unlocked customer-facing product enhancements we couldn't have shipped before. Our customers are getting better results....

24 days ago • 1 min read

It's Friday. Somewhere right now, one of your customers is looking at what they pay you every month, looking at what they actually use, and thinking: "I could just vibe code this on Lovable this weekend." But here's the thing. Most of them don't actually want to. They don't want the headache. They don't want to maintain it. They don't want to be the person who ripped out a working tool and replaced it with something they duct-taped together in Claude over a weekend. They just want you to know...

28 days ago • 1 min read