profile

Lincoln Murphy

Head of CS training (updated for 2026)

Published 5 months ago • 1 min read

Oct-20 - Nov-7. Learn more and sign-up here.​

Leading a Customer Success org in 2026 requires more than just operational know-how. You need a strategic approach to driving NRR, building high-performing teams, and proving CS's value to the executive suite.

Introducing: Strategy & Scale​
Our completely reimagined Head of CS training program, running October 20 - November 7 at Impact Academy.

Over three weeks, you'll learn about the three pillars that separate great CS leaders from everyone else:

Week 1: Lead – Align your CS strategy with company growth
Create an environment where your team can actually succeed. Learn how to work with executives, align CS priorities with NRR goals, and understand the financial metrics that prove your team's impact.

Week 2: Manage – Build systems that scale
Measure what matters. You'll get frameworks to monitor team performance, intervene when needed, and run operations that consistently hit objectives.

Week 3: Coach – Develop your team to excellence
Great leaders develop people, not just spot problems. Learn the coaching frameworks that help every team member thrive, from individual CSMs to Directors with their own teams.

Companies are demanding more from their CS leaders than ever before. This program gives you the strategy and tools to deliver results that get noticed.

​Learn more and reserve your spot today.​

Space is limited. Don't miss out.
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~ Lincoln

Questions? Just reply to this email and I'll either answer you or point you in the right direction.
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Lincoln Murphy

I help SaaS companies Maximize LTV through Customer-centric Upselling

Read more from Lincoln Murphy

TL;DR: Join us for Introduction to Agentic Workflows for Customer Success on Wednesday, March 25, 2026 at 12PM Eastern. There's a lot of hype around this topic, but honestly... some of it is earned. This is game-changing stuff... but only if you use it the right way. Learn more and sign-up here.Everyone is talking about AI agents. Your leadership is asking about them. Vendors are pitching them. And if you're being honest, you're not totally sure what any of it actually means for you and your...

about 5 hours ago • 1 min read

While SaaS stocks got destroyed because of the threat of AI, we were spinning up AI agents at ListKit that make our team 5x more productive. We have Agentic workflows that literally do work for our customers they can't and don't want to do themselves allowing us to open up an entirely new revenue stream. We pivoted our underlying infrastructure to optimize for AI, which unlocked customer-facing product enhancements we couldn't have shipped before. Our customers are getting better results....

23 days ago • 1 min read

It's Friday. Somewhere right now, one of your customers is looking at what they pay you every month, looking at what they actually use, and thinking: "I could just vibe code this on Lovable this weekend." But here's the thing. Most of them don't actually want to. They don't want the headache. They don't want to maintain it. They don't want to be the person who ripped out a working tool and replaced it with something they duct-taped together in Claude over a weekend. They just want you to know...

27 days ago • 1 min read