AI Agents and Customer Success
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TL;DR: Join us for Introduction to Agentic Workflows for Customer Success on Wednesday, March 25, 2026 at 12PM Eastern. There's a lot of hype around this topic, but honestly... some of it is earned. This is game-changing stuff... but only if you use it the right way. Learn more and sign-up here. And if you're being honest, you're not totally sure what any of it actually means for you and your team. That's not a knowledge gap. That's a signal that most of what's being said is hype. Here's what's true: CS is at a crossroads again. Economy slows down, cut CS. AI arrives, replace CS with agents. In March 2026, we've got both. The response is always the same: defend, justify, prove your worth. There's a better response. And agentic workflows are how you get there. Not faster emails. Not a daily brief. Things that were genuinely impossible before AI that change what your team can do for customers and change the conversation about what CS is worth to the company. My partner Lewis Thompson and I are doing a free live introduction on March 25 at 12pm Eastern. We'll show you what's actually real, what the hype is obscuring, and two workflows we built and deployed that simply weren't possible before AI. You don't need a technical background. You just need to show up with an open mind. Lincoln BTW: It's the first real chance CS has ever had to become untouchable. CS has spent long enough doing more with less. This is about doing things that weren't possible before. Like the "anti-manipulation bot" that joins our Zoom calls I built using Claude Code. I'm not a developer. Register here and we'll show you how. ... |
Lincoln Murphy
I help SaaS companies Maximize LTV through Customer-centric Upselling
While SaaS stocks got destroyed because of the threat of AI, we were spinning up AI agents at ListKit that make our team 5x more productive. We have Agentic workflows that literally do work for our customers they can't and don't want to do themselves allowing us to open up an entirely new revenue stream. We pivoted our underlying infrastructure to optimize for AI, which unlocked customer-facing product enhancements we couldn't have shipped before. Our customers are getting better results....
It's Friday. Somewhere right now, one of your customers is looking at what they pay you every month, looking at what they actually use, and thinking: "I could just vibe code this on Lovable this weekend." But here's the thing. Most of them don't actually want to. They don't want the headache. They don't want to maintain it. They don't want to be the person who ripped out a working tool and replaced it with something they duct-taped together in Claude over a weekend. They just want you to know...
That sentence should terrify every SaaS company on the planet right now. And the stock market just proved it. Last week, $300 billion in value got wiped from software stocks in two days. Figma. Salesforce. ServiceNow. Adobe. LegalZoom. All hammered. This wasn't from a bad earnings report. Revenue at most of these companies is still strong. The market didn't punish their performance. It punished their future value. It looked at what AI can do right now, today, and said: we don't believe these...