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Lincoln Murphy

CS Automations training starts next Monday

Published 23 days ago • 1 min read

Customer-centric Automations training starts Monday, 27 May, 2024.

Call it what you like - Digital CS , Tech Touch, Scale Motion - but the idea of leveraging technology and automations to improve CS efficiency has never been more timely.

But you have to do it right.

That's why we created this course specifically for CS pros - from Heads of CS and CSMs, to Ops and Enablement - that'll show you how to leverage Customer-centric Automations the right way.

Learn more about the program and sign-up here.

See you there!

~ Lincoln

BTW: Just automating things, deflecting to self-service, or otherwise ditching your "higher touch" model because you think that'll help you scale more efficiently can have unintended negative consequences.

Getting this wrong is a great way to violate the Appropriate Experience (AX) of a large chunk (if not all) of your customers all at once. Sure, that IS super-efficient, but in the wrong way.

Luckily, you can take our training that starts next Monday, 27-May and get this right the first time.

Learn more about the program and sign-up here.

Lincoln Murphy

I invented Customer Success

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