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Lincoln Murphy

Common CSM traps (and how to avoid)

Published 2 months ago • 1 min read

Someone asked us what some traps are that CSMs can fall into and how to avoid them.

So Johan and I made a list of the 5 most common ones for our Impact Weekly podcast... and then we started talking about them.

It was such a fun topic to discuss that we talked for an hour! So we split the conversation into two episodes.

Listen to the first episode here (or on Spotify, Apple, or Youtube)

Have a great weekend!

~ Lincoln

BTW: Much of what we touch on here is covered in-depth in our next training program at Impact Academy that's all about Success Plans. It starts on 4-March, 2024.

Learn more and sign-up for the Success Plan program here.

Lincoln Murphy

I invented Customer Success

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