Who has time for Goal Discovery? (you do!)
One of our podcast listeners asked, "Goal discovery makes total sense to me, but how am I supposed to make time to do this with 40+ clients? Help!"
Sound familiar? You know the importance of Goal Discovery but feel trapped by time constraints.
That's why, in this week's episode of Impact Weekly, Johan and I unravel the myth that Goal Discovery is an unattainable task for busy professionals. We dive into topics like:
- Shifting priorities to make Goal Discovery actually feasible
- How leaders can equip their teams with the confidence to embrace Goal Discovery
- The dynamic nature of customer goals and the skills needed to stay aligned with them
- And much more that will help you transform this "time-consuming" task into a habitual, effective part of your workflow!
Listen to the episode here and learn how Goal Discovery can become a seamless part of your daily routine.
~Lincoln
BTW: Success Plan training starts next Monday (21-August).
This two-week program is all about working with customers in that "ongoing" phase of the lifecycle.
In this program you'll learn:
- Goal Discovery Framework
- Brainstorming Framework
- Progress Milestones
- Objection Breakthrough Formula
- Joint Accountability
- And so much more!
Our programs are a combination of on-demand and live sessions via Zoom. Even though this is a "virtual" program, space is limited due to the interactive nature of our live sessions.
Learn more about and sign-up for the Success Plan program today!
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Lincoln Murphy
I help SaaS companies Maximize LTV through Customer-centric Upselling
Our next Customer Onboarding training starts tomorrow, Tuesday, April 22, 2025. Learn more about the program and sign-up here. Onboarding is arguably the most important customer lifecycle stage. In this program you'll learn how to get your new customers to do the things they need to do to get this still-fragile relationship off to a strong start, setting everyone up for long-term success (the customer... and your CS team). Specifically, we'll cover: Lifecycle stage metrics Handover management...
Our next Customer Onboarding training starts on Tuesday, April 22, 2025. Learn more about the program and sign-up here. Onboarding is arguably the most important customer lifecycle stage. In this program you'll learn how to get your new customers to do the things they need to do to get this still-fragile relationship off to a strong start, setting everyone up for long-term success (the customer... and your CS team). Specifically, we'll cover: Lifecycle stage metrics Handover management Time...
TL;DR: We're running "Save Customers Now!" workshops again—PLG on April 15 and Enterprise on April 17. Stop churn immediately in Q2. I just got this email from a CS leader: "Lincoln, I'm freaking out. With everything going on—economic uncertainty, customers tightening budgets, chaos everywhere—churn is gonna hit us HARD in Q2. Are you doing another 'Save Customers' workshop soon? Fingers crossed." Bad news: I've heard similar messages from several CS leaders already. Good news: "Save...