One of our podcast listeners asked, "Goal discovery makes total sense to me, but how am I supposed to make time to do this with 40+ clients? Help!"
Sound familiar? You know the importance of Goal Discovery but feel trapped by time constraints.
That's why, in this week's episode of Impact Weekly, Johan and I unravel the myth that Goal Discovery is an unattainable task for busy professionals. We dive into topics like:
Listen to the episode here and learn how Goal Discovery can become a seamless part of your daily routine.
~Lincoln
BTW: Success Plan training starts next Monday (21-August).
This two-week program is all about working with customers in that "ongoing" phase of the lifecycle.
In this program you'll learn:
Our programs are a combination of on-demand and live sessions via Zoom. Even though this is a "virtual" program, space is limited due to the interactive nature of our live sessions.
Learn more about and sign-up for the Success Plan program today!
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I help SaaS companies Maximize LTV through Customer-centric Upselling
On Monday, you find out. Join our Head of CS training starting October 20, 2025. This is one of the most impactful programs we offer because it focuses on the critical aspects of Leadership, Management, and Coaching that every Head of Customer Success needs to leverage to drive real business impact. Our live sessions are going to focus on the big shifts AI is having on everything we do in Customer Success. While the core, underlying principles of building, running, and scaling a CS org...
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Oct-20 - Nov-7. Learn more and sign-up here. Leading a Customer Success org in 2026 requires more than just operational know-how. You need a strategic approach to driving NRR, building high-performing teams, and proving CS's value to the executive suite. Introducing: Strategy & ScaleOur completely reimagined Head of CS training program, running October 20 - November 7 at Impact Academy. Over three weeks, you'll learn about the three pillars that separate great CS leaders from everyone else:...