Lincoln Murphy

Trial / Onboarding coaching in May

Published about 2 months ago • 1 min read

My unique approach to Trials and Onboarding is super-effective for everything from PLG (self-service, Sales Assist) to Enterprise high-touch Customer Success.

Interested in personalized coaching / mentorship in May to help your team optimize your Trial and/or Onboarding process?

Reply with:

  • Why you think your Trial and/or Onboarding needs help now
  • Details about your company, product, and customers

I'll reach out if I think I can help.

~ Lincoln

BTW: I only have time to do this for a couple of companies, so if you're interested, reply ASAP.

Lincoln Murphy

I invented Customer Success

Read more from Lincoln Murphy

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Our 2-week Retention training and certificate program starts this Monday, June 17, 2024. This program is so unique because we take a different approach to Customer and Revenue retention. We focus on the differences between Proactive and Reactive Retention, how to move from the latter to the former through better prioritization, orchestration, and directing limited resources to higher-percentage activities. This program is practical in every sense of the word. Our Impact Academy programs are a...

2 days ago • 1 min read

“My CSMs are too busy to do Advocacy, Lincoln.” “So pile even more onto my overworked CSMs? Umm, No.” I’ve heard the same for Expansion, Renewal, etc. Weird how their CSMs are too busy to do things like Advocacy or Expansion but not too busy to: Do the work for the customer Work escalated support tickets Train individual users Answer the same questions over and over Have meetings when they’re not necessary Have super-inefficient meetings And so much more nonsense Saying their CSMs are "too...

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