[Training] Onboarding & Advocacy programs
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Two extremely popular and super-powerful 2-week intensive training programs at Impact Academy start on Monday, 22-April, 2024. Customer Onboarding - You'll learn how to get your new customers to do the things they need to do to get this fragile relationship off to a strong start, setting everyone up for long-term success (the customer... and your CS team). Customer Advocacy - You'll learn to leverage the power of Social Proof by systematically getting customers to advocate for you. This isn't just theory; you will build your own advocacy program - and see what your peers come up with, too - during these two intensive weeks. Don't try to do both programs at the same time. Pick one program and send someone else from your team to the other one. Have a great weekend! ~Lincoln BTW: A large percentage of sign-ups for our Premium courses happen in the last week. Our Impact Academy programs are a combination of on-demand and live sessions via Zoom. Even though this is a "virtual" program, space is limited due to the interactive nature of our live sessions. So please, if you intend to participate, take immediate action to ensure a spot is available. Learn more and sign-up for: ==> Customer Onboarding ==> Customer Advocacy |
Lincoln Murphy
I invented Customer Success
Our 3-week virtual Head of Customer Success: How to Scale program starts Monday, 6-May, 2024. This is my favorite program we offer because it focuses on Org Design, Expansion, and Scaling. We cover modern customer segmentation, revenue growth through the Expansion Assist motion, and Capacity Planning and Growth Forecasting. Because our training at Impact Academy is a mixture of pre-recorded content and live training, we get to work within the reality of the market in Q2 2024. Learn more about...
My unique approach to Trials and Onboarding is super-effective for everything from PLG (self-service, Sales Assist) to Enterprise high-touch Customer Success. Interested in personalized coaching / mentorship in May to help your team optimize your Trial and/or Onboarding process? Reply with: Why you think your Trial and/or Onboarding needs help now Details about your company, product, and customers I'll reach out if I think I can help. ~ Lincoln BTW: I only have time to do this for a couple of...
Our 2-week virtual Customer Onboarding training program starts this Monday, 22-April, 2024. Onboarding is arguably the most important lifecycle stage the customer will go through. And since it's really just about getting them up and running, it should be the easiest to get right. Right? Yeah... except that getting it right isn't as straightforward as you'd think. In this program you'll learn how to get your new customers to do the things they need to do to get this fragile relationship off to...