Are you stuck in that terrible cycle of trying to save customers from churning instead of actually working to make them successful in the first place, only to have more customers become at-risk?

I hope not, but if you are, in this week's episode of Impact Weekly, Johan and I talk about how to move from Reactive Retention to Proactive.

Listen to this week's episode here.

~ Lincoln

BTW: This week's episode does a good job of laying out what's required to make the shift from Reactive to Proactive retention, but if you want to deep-dive on this - and all things customer and revenue retention - our 2-week Impact Academy Retention training and certificate program is for you.

The program starts next Monday, September 25, 2023, and it's filling-up fast.

Learn more and sign-up here.


Lincoln Murphy

I invented Customer Success

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