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Lincoln Murphy

The future of CS? AI, AX, & Automation

Published 3 months ago • 1 min read

Digital CS & Customer-centric Automations training starts next Monday, 4-March.

In this week's episode of Impact Weekly, Johan and I continue our conversation from last week, where we go through reasons 2 - 5 of why we think CS will still be relevant in a few years.

Listen to this week's episode here (or on Spotify, Apple, or Youtube).

We talk a lot about how the customer's Appropriate Experience (AX) is constantly evolving and how understanding that can allow you to leverage AI and Automation in really innovative ways to create a much more scalable way to make customers successful.

I hope you enjoy the episode.

~ Lincoln

BTW: Much of what we talk about in this conversation centers on the evolution of our customers' Appropriate Experience (AX) and how we can leverage that understanding to deflect more to self-service and async engagement, and leverage automation and AI.

But you have to do it right.

To help you do that, we have a new training program at Impact Academy all about Digital Customer Success and Customer-centric Automations that starts next Monday, 4-Mar, 2024.

Learn more and sign-up here.

It's filling up fast.

Lincoln Murphy

I invented Customer Success

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