profile

Lincoln Murphy

Stop Q1 Churn: Proven Tactics (Jan-15)

Published 10 months ago • 1 min read

Hey, real quick since the New Year is almost here:

  • Jan-15 Workshop: Specifically designed for CSMs, AMs, Leaders, and anyone who owns or influences a retention number.
  • Not a Traditional CS Session: This isn't about Customer-centric Growth: this is about immediate customer-saving moves.
  • Save At-Risk Customers: Lack of engagement, pre-cancel signals, or flat-out “we’re not renewing” scenarios—learn how to respond, step by step.
  • Real-World Tactics: These approaches have literally stopped millions in revenue from walking out the door. Some you’ve likely never encountered… and some I’ve only “heard” work. 😉
  • Why This Email Now: End-of-year budgets and tax advantages make this the last window for 2024 spending. Lock it in before you lose the chance.

If Q1 churn is already keeping you up at night, join us on Jan-15.

​Select your Session and Sign-up Here.​

Happy New Year!

~ Lincoln

BTW: We're doing two sessions so everybody from Seattle to Sydney should be able to attend live at a reasonable hour. No excuses.

​Select your Session and Sign-up Here.​

​

​

​

​

​

​

​

​

​

​

​

...

​

Lincoln Murphy

I help SaaS companies Maximize LTV through Customer-centric Upselling

Read more from Lincoln Murphy

Oct-20 - Nov-7. Learn more and sign-up here. Leading a Customer Success org in 2026 requires more than just operational know-how. You need a strategic approach to driving NRR, building high-performing teams, and proving CS's value to the executive suite. Introducing: Strategy & ScaleOur completely reimagined Head of CS training program, running October 20 - November 7 at Impact Academy. Over three weeks, you'll learn about the three pillars that separate great CS leaders from everyone else:...

5 days ago • 1 min read

Our next Customer Onboarding training starts tomorrow, Tuesday, April 22, 2025. Learn more about the program and sign-up here. Onboarding is arguably the most important customer lifecycle stage. In this program you'll learn how to get your new customers to do the things they need to do to get this still-fragile relationship off to a strong start, setting everyone up for long-term success (the customer... and your CS team). Specifically, we'll cover: Lifecycle stage metrics Handover management...

6 months ago • 1 min read

Our next Customer Onboarding training starts on Tuesday, April 22, 2025. Learn more about the program and sign-up here. Onboarding is arguably the most important customer lifecycle stage. In this program you'll learn how to get your new customers to do the things they need to do to get this still-fragile relationship off to a strong start, setting everyone up for long-term success (the customer... and your CS team). Specifically, we'll cover: Lifecycle stage metrics Handover management Time...

6 months ago • 1 min read