Stop having meetings (they just don't scale)
What is the ideal way to prepare for meetings with customers?
Some would say just don't have meetings.
Right. I've never heard that one before.
In the latest episode of the Impact Weekly pod that just dropped today, Johan and I actually answer that very important question.
In fact, this is a pretty fun topic to cover and we give a ton of valuable insight into something that seems like it should be obvious, but... obviously isn't.
In this episode we cover:
- The purpose of meetings
- Common mistakes in meetings
- Tips and strategies for proper meeting preparation
Spoiler: The meeting shouldn't be the value metric in the customer relationship.
I've said too much. Just listen.
~Lincoln
BTW: CSM Training starts next Monday, 6-March for these 3 regions:
Asia-Pacific (APAC) - Australian Time
Europe - Central European Time
United States (North America) - Eastern Time
Tap your preferred region to learn more and sign-up!
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Lincoln Murphy
I help SaaS companies Maximize LTV through Customer-centric Upselling
November 18-20 in Kelowna, BC, Canada. This intensive is designed for SaaS companies ready to integrate AI into their growth strategy. Over two days, we'll explore how AI is transforming the five growth levers: product, marketing, customer success, sales, and leadership. I'll be leading the session on AI-first Customer Success Management—with practical, actionable strategies you can implement now, plus a roadmap for scaling over time. You'll leave with a clear operating model for your next...
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