Stop having meetings (they just don't scale)
What is the ideal way to prepare for meetings with customers?
Some would say just don't have meetings.
Right. I've never heard that one before.
In the latest episode of the Impact Weekly pod that just dropped today, Johan and I actually answer that very important question.
In fact, this is a pretty fun topic to cover and we give a ton of valuable insight into something that seems like it should be obvious, but... obviously isn't.
In this episode we cover:
- The purpose of meetings
- Common mistakes in meetings
- Tips and strategies for proper meeting preparation
Spoiler: The meeting shouldn't be the value metric in the customer relationship.
I've said too much. Just listen.
~Lincoln
BTW: CSM Training starts next Monday, 6-March for these 3 regions:
Asia-Pacific (APAC) - Australian Time
Europe - Central European Time
United States (North America) - Eastern Time
Tap your preferred region to learn more and sign-up!
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Lincoln Murphy
I help SaaS companies Maximize LTV through Customer-centric Upselling
Our next Customer Onboarding training starts tomorrow, Tuesday, April 22, 2025. Learn more about the program and sign-up here. Onboarding is arguably the most important customer lifecycle stage. In this program you'll learn how to get your new customers to do the things they need to do to get this still-fragile relationship off to a strong start, setting everyone up for long-term success (the customer... and your CS team). Specifically, we'll cover: Lifecycle stage metrics Handover management...
Our next Customer Onboarding training starts on Tuesday, April 22, 2025. Learn more about the program and sign-up here. Onboarding is arguably the most important customer lifecycle stage. In this program you'll learn how to get your new customers to do the things they need to do to get this still-fragile relationship off to a strong start, setting everyone up for long-term success (the customer... and your CS team). Specifically, we'll cover: Lifecycle stage metrics Handover management Time...
TL;DR: We're running "Save Customers Now!" workshops again—PLG on April 15 and Enterprise on April 17. Stop churn immediately in Q2. I just got this email from a CS leader: "Lincoln, I'm freaking out. With everything going on—economic uncertainty, customers tightening budgets, chaos everywhere—churn is gonna hit us HARD in Q2. Are you doing another 'Save Customers' workshop soon? Fingers crossed." Bad news: I've heard similar messages from several CS leaders already. Good news: "Save...