What is the ideal way to prepare for meetings with customers?
Some would say just don't have meetings.
Right. I've never heard that one before.
In the latest episode of the Impact Weekly pod that just dropped today, Johan and I actually answer that very important question.
In fact, this is a pretty fun topic to cover and we give a ton of valuable insight into something that seems like it should be obvious, but... obviously isn't.
In this episode we cover:
Spoiler: The meeting shouldn't be the value metric in the customer relationship.
I've said too much. Just listen.
BTW: CSM Training starts next Monday, 6-March for these 3 regions:
Tap your preferred region to learn more and sign-up!
I invented Customer Success
The other day I posted an article where I said if you don't know (and stay continuously aligned on) your customers' goals, you're definitely doing something... it's just not Customer Success. This, as you might imagine, is controversial to some. But check it out for yourself and tell me where the lie is. Have a great weekend! ~ Lincoln BTW: We have two training programs starting this Monday, 4-March, that both deal with Goal Discovery and Continuous Alignment at scale. If you have customers...
Digital CS & Customer-centric Automations training starts next Monday, 4-March. In this week's episode of Impact Weekly, Johan and I continue our conversation from last week, where we go through reasons 2 - 5 of why we think CS will still be relevant in a few years. Listen to this week's episode here (or on Spotify, Apple, or Youtube). We talk a lot about how the customer's Appropriate Experience (AX) is constantly evolving and how understanding that can allow you to leverage AI and...
I'm super-excited to share that our newest training program at Impact Academy starts next Monday, 4-March, 2024 and it's all about Customer-centric Automations. Call it what you like - Digital CS , Tech Touch, Scale Motion - but the idea of leveraging technology and automations to improve CS efficiency has never been more timely. But you have to do it right. That's why we created this course for CS pros - from Heads of CS and CSMs, to Ops and Enablement. Learn more about the program and...