Stop Churn using Tactical Timing
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TL;DR - This daily email series - 7 ways to take control of churn in Q1 - is what we'll cover in the "Save Customers" workshop on Jan-15 (16 in Australia). It's good stuff on its own; it's better if you come to the workshop and get the details. Yesterday, I sent you an email with the subject When to engage; when to ghost 'em, so go find that if you missed it. Today, I’m diving into tactical timing—an incredibly effective tool for keeping customers from canceling. Time scarcity is one of the most powerful ways to stop churn—just not in the way you might think. Used carefully, renewal deadlines and contract terms can create urgency, making renewing far easier than canceling. When applied effectively, time-based pressure turns external deadlines into decisive action. This tactic is so effective, it became a turning point in my career. I once quit a job because the way it was being used didn’t align with the values I believed in for Customer Success. Fast forward to 2025, and my perspective has evolved. The reality is, when churn is an immediate threat, tactical timing can act like superglue to seal the wound. It’s not elegant, but it works. Learn more and sign up for the workshop here. On Monday, I’ll send you an email on the next tactic: Escalate to Save 'em. Have a great weekend! ~ Lincoln BTW: We're doing two sessions on Jan-15 (Jan-16 in Australia) that cover most time zones. So you don't have an excuse to not join live. Learn more and Sign-up today. .... |
Lincoln Murphy
I help SaaS companies Maximize LTV through Customer-centric Upselling
TL;DR - This daily email series - 7 ways to take control of churn - is what we'll cover in the "Save Customers" workshop this Wed Jan-15 (Thurs 16 in Australia). It's good stuff on its own; it's better if you come to the workshop and get the details. On Friday, I sent you an email with the subject Stop Churn using Tactical Timing, so go find that if you missed it. Today, I’m going to talk about how to use psychology to trigger immediate customer action and stop churn when it matters most....
TL;DR - This daily email series - 7 ways to take control of churn - is what we'll cover in the "Save Customers" workshop on Jan-15 (16 in Australia). It's good stuff on its own; it's better if you come to the workshop and get the details. Yesterday, I sent you an email with the subject Save the Right Customers, Ignore Others, so go find that if you missed it. Today, I’m going to talk about deciding when to contact at-risk customers... and when you should ignore them. Remember, this is NOT...
TL;DR - This daily email series is what we'll cover in the "Save Customers" workshop on Jan-15 (16 in Australia). It's good stuff on it's own; it's better if you come to the workshop and get the details. Yesterday, I sent you an email with the subject Urgent but Unspoken Save Tactics, so go find that if you missed it. Today, I’m going to talk about Prioritizing At-Risk Customers for Immediate Action. You have to go beyond simply identifying at-risk customers. You already know who those are...