TL;DR - We're doing a Zoom workshop on Jan-15 focused only on *save* tactics that will help you stop churn in Q1. Learn more and sign-up now to use your 2024 budget or get it into this tax year. Q4 2024 churn was brutal, and Q1 2025 is probably going to be even worse. Unless you take DECISIVE action. Join our workshop on Zoom on January 15 and get tactics, playbooks, scripts, and templates proven to STOP churn immediately. No high-level strategy or CS theory in this workshop. And to ensure you can join this workshop live, there are two sessions covering most time zones, so you have NO EXCUSE to miss this. Learn more and sign-up here. ~ Lincoln BTW: If you're a CSM, AM, Revenue Leader, or anyone who owns or influences a retention number and is freaked out about Q1 - and the consequences of not hitting your numbers - do not miss this workshop. Learn more and sign-up here. ..... |
I help SaaS companies Maximize LTV through Customer-centric Upselling
My new book, Maximizing Lifetime Value, will change how you think about revenue growth—forever. 📌 Go to the sales page now, so you can:✅ Watch my welcome video – See why this book is a game changer✅ Listen to the deep-dive podcast – Get the big ideas in minutes✅ Read the first part of the book – See for yourself✅ Buy the full book & get instant access Do this, and change your business forever. ~ Lincoln BTW: You’ll get the polished digital version when it’s officially published. This is the...
The "UI Sludge" tactics to Deflect, Distract, and Delay cancellations sparked interest during the Customer Save workshop—but applying them to higher-touch B2B Enterprise without in-app cancel flows left some scratching their heads. To clear this up, I created Applying Cancel Sludge in B2B Enterprise—a guide showing exactly how to make this work in your context. You’ll get this new guide along with: The full 2-hour workshop replay 45-min Q&A How to Save Customers eBook (20 pages) Example...
TL;DR - You missed the "Save Customers" workshop. Buy the workshop replay here. You'll get instant access. Stop churn in Q1! The two “Save Customers” workshops were packed with high-impact, no-nonsense tactics to stop churn in Q1. We spent two hours breaking down actionable strategies and another 45 minutes in Q&A to tackle real-world challenges. And you missed it. I showed how a single system-generated email can trigger cancellations—and exactly how to fix your cancel flow to stop churn. We...