Stop churn in Q1. Tactical workshop Jan-15
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TL;DR - We're doing a Zoom workshop on Jan-15 focused only on *save* tactics that will help you stop churn in Q1. Learn more and sign-up now to use your 2024 budget or get it into this tax year. Q4 2024 churn was brutal, and Q1 2025 is probably going to be even worse. Unless you take DECISIVE action. Join our workshop on Zoom on January 15 and get tactics, playbooks, scripts, and templates proven to STOP churn immediately. No high-level strategy or CS theory in this workshop. And to ensure you can join this workshop live, there are two sessions covering most time zones, so you have NO EXCUSE to miss this. Learn more and sign-up here. ~ Lincoln BTW: If you're a CSM, AM, Revenue Leader, or anyone who owns or influences a retention number and is freaked out about Q1 - and the consequences of not hitting your numbers - do not miss this workshop. Learn more and sign-up here. ..... |
Lincoln Murphy
I help SaaS companies Maximize LTV through Customer-centric Upselling
Our next Customer Onboarding training starts tomorrow, Tuesday, April 22, 2025. Learn more about the program and sign-up here. Onboarding is arguably the most important customer lifecycle stage. In this program you'll learn how to get your new customers to do the things they need to do to get this still-fragile relationship off to a strong start, setting everyone up for long-term success (the customer... and your CS team). Specifically, we'll cover: Lifecycle stage metrics Handover management...
Our next Customer Onboarding training starts on Tuesday, April 22, 2025. Learn more about the program and sign-up here. Onboarding is arguably the most important customer lifecycle stage. In this program you'll learn how to get your new customers to do the things they need to do to get this still-fragile relationship off to a strong start, setting everyone up for long-term success (the customer... and your CS team). Specifically, we'll cover: Lifecycle stage metrics Handover management Time...
TL;DR: We're running "Save Customers Now!" workshops again—PLG on April 15 and Enterprise on April 17. Stop churn immediately in Q2. I just got this email from a CS leader: "Lincoln, I'm freaking out. With everything going on—economic uncertainty, customers tightening budgets, chaos everywhere—churn is gonna hit us HARD in Q2. Are you doing another 'Save Customers' workshop soon? Fingers crossed." Bad news: I've heard similar messages from several CS leaders already. Good news: "Save...