Stop churn in Q1. Tactical workshop Jan-15
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TL;DR - We're doing a Zoom workshop on Jan-15 focused only on *save* tactics that will help you stop churn in Q1. Learn more and sign-up now to use your 2024 budget or get it into this tax year. Q4 2024 churn was brutal, and Q1 2025 is probably going to be even worse. Unless you take DECISIVE action. Join our workshop on Zoom on January 15 and get tactics, playbooks, scripts, and templates proven to STOP churn immediately. No high-level strategy or CS theory in this workshop. And to ensure you can join this workshop live, there are two sessions covering most time zones, so you have NO EXCUSE to miss this. Learn more and sign-up here. ~ Lincoln BTW: If you're a CSM, AM, Revenue Leader, or anyone who owns or influences a retention number and is freaked out about Q1 - and the consequences of not hitting your numbers - do not miss this workshop. Learn more and sign-up here. ..... |
Lincoln Murphy
I help SaaS companies Maximize LTV through Customer-centric Upselling
November 18-20 in Kelowna, BC, Canada. This intensive is designed for SaaS companies ready to integrate AI into their growth strategy. Over two days, we'll explore how AI is transforming the five growth levers: product, marketing, customer success, sales, and leadership. I'll be leading the session on AI-first Customer Success Management—with practical, actionable strategies you can implement now, plus a roadmap for scaling over time. You'll leave with a clear operating model for your next...
On Monday, you find out. Join our Head of CS training starting October 20, 2025. This is one of the most impactful programs we offer because it focuses on the critical aspects of Leadership, Management, and Coaching that every Head of Customer Success needs to leverage to drive real business impact. Our live sessions are going to focus on the big shifts AI is having on everything we do in Customer Success. While the core, underlying principles of building, running, and scaling a CS org...
Trying to get customers to execute perfectly when they don't have experience, expertise, or even the desire to do so. Yet, we've designed our entire operation and organization to try to make this work. We've created a profession and discipline around this. That's insane if you think about it. I remember way back in 2012 when I was working with email marketing platforms. Customers would churn from one provider to another looking for better results. But the problem wasn't the platform. It was...