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Lincoln Murphy

Scaling CS without losing control

Published 6 months ago • 1 min read

One of our podcast listeners asked,"As my team is growing, I feel like I'm losing touch with them and our customers. Any advice?"

This question cuts right to the heart of a dilemma many of us face when scaling: How do we grow without losing the control that (we think) has made us so effective to begin with?

In this week's episode of Impact Weekly, Johan and I tackle this head-on. We're not just scratching the surface; we're drilling down into the key areas that can make or break your scaling efforts:

  • Cultivating a Sustainable Culture
  • Optimizing Management Metrics
  • Transitioning to a Coaching Role
  • And much more!

👉 Listen to Episode 40 right here.

~Lincoln

BTW: I hope you can join me for Impact Day in Stockholm, Sweden on 14-Sept.

And if you say, "that's too far to travel for a CS event, Lincoln" just remember, I'm going there all the way from Texas in the United States.

At the event I'll be giving a keynote as well as running a few workshops, but there are a lot of things going on and a ton of great people to network with, so check out the full agenda to see for yourself.

I truly believe Impact Day isn't just the best CS event in the Nordics; it's the best CS event in the world.

Learn more and get your tickets here.

See you in Stockholm!


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Lincoln Murphy

I invented Customer Success

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2 days ago • 1 min read

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4 days ago • 1 min read

I'm super-excited to share that our newest training program at Impact Academy starts next Monday, 4-March, 2024 and it's all about Customer-centric Automations. Call it what you like - Digital CS , Tech Touch, Scale Motion - but the idea of leveraging technology and automations to improve CS efficiency has never been more timely. But you have to do it right. That's why we created this course for CS pros - from Heads of CS and CSMs, to Ops and Enablement. Learn more about the program and...

5 days ago • 1 min read
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