profile

Lincoln Murphy

Q2 Acceleration Program (Limited Spots)

Published 3 months ago • 1 min read

"I brought Lincoln in to improve retention. But he transformed our entire business" - Gary Pica, Founder of TruMethods

They were already successful. But, they brought me in as a force multiplier.

I helped them reach their objectives faster, more efficiently, and with greater impact.

I've done the same for countless companies around the world (Canva, Insightly, Kajabi, GetResponse, etc.) and I'd love to help you too.

Interested? Reply with a quick intro about you and your company, your goals for Q2, where you're starting from, and what you think you need help with. If it seems like I can help you, we'll set up a time to chat.

Don't hesitate. Only 3 spots available, so act fast!

Have a great week!

~ Lincoln

BTW: The Acceleration Program is a coaching / mentoring engagement model done over Zoom and email.

While I bring frameworks and formulas for you to use, the guidance is specific to your situation. No cookie-cutter blueprints or generic "advice" here. And you get me... I won't delegate to a junior associate after you sign-up.

Let me know if you're interested. These spots will go fast.

Lincoln Murphy

I invented Customer Success

Read more from Lincoln Murphy

In this context, "busy" is a feeling, one that leads CSMs to feel overwhelmed and eventually burnout. Busy isn't about the performance of activities, per se. You can have two CSMs, both spending 75% of their time on customer-facing activities, but the one performing efficiently won't just NOT feel "busy" but will feel productive and satisfied with their job, while the CSM operating inefficiently is suffering and looking for a way out. Here are a few ideas for you to make your CSMs feel less...

about 5 hours ago • 1 min read

Our 2-week Retention training and certificate program starts this Monday, June 17, 2024. This program is so unique because we take a different approach to Customer and Revenue retention. We focus on the differences between Proactive and Reactive Retention, how to move from the latter to the former through better prioritization, orchestration, and directing limited resources to higher-percentage activities. This program is practical in every sense of the word. Our Impact Academy programs are a...

2 days ago • 1 min read

“My CSMs are too busy to do Advocacy, Lincoln.” “So pile even more onto my overworked CSMs? Umm, No.” I’ve heard the same for Expansion, Renewal, etc. Weird how their CSMs are too busy to do things like Advocacy or Expansion but not too busy to: Do the work for the customer Work escalated support tickets Train individual users Answer the same questions over and over Have meetings when they’re not necessary Have super-inefficient meetings And so much more nonsense Saying their CSMs are "too...

5 days ago • 1 min read
Share this post