Onboarding training starts this Monday


Our 2-week virtual Customer Onboarding training program starts this Monday, October 28, 2024.

Learn more about the program and sign-up here.

Onboarding is arguably the most important customer lifecycle stage.

In this program you'll learn how to get your new customers to do the things they need to do to get this still-fragile relationship off to a strong start, setting everyone up for long-term success (the customer... and your CS team).

Specifically, we'll cover:

  • Lifecycle stage metrics
  • Handover management
  • Time To First Value
  • Adoption goals
  • Goal Discovery Framework
  • Progress Milestones Framework
  • Joint Accountability
  • Social Proof
  • And more!

Learn more about the program and sign-up here.

I hope to see you there.

~Lincoln

BTW: A large percentage of sign-ups for our Premium courses happen at the last minute. And this program is filling up fast.

Our Impact Academy programs are a combination of on-demand and live sessions via Zoom. Even though this is a "virtual" program, space is limited due to the interactive nature of our live sessions.

So please, if you intend to participate, take immediate action to ensure a spot is available.

Learn more and sign-up here.

...

Lincoln Murphy

I help SaaS companies Maximize LTV through Customer-centric Upselling

Read more from Lincoln Murphy

Not everyone can afford—or wants—a coach. But they still want guidance and answers. That’s why so many people turn to ChatGPT. The problem? Raw ChatGPT is trained on "high-authority," publicly available content, not necessarily high-quality content. And it’s definitely not trained on LTV:Max—my private library of proven methodologies, playbooks, frameworks, and strategies for maximizing Customer Lifetime Value (LTV). Until now. With LTVMax.ai, you get a ChatGPT AI model trained on everything...

Whoops. If you tried to access the LTVMax.ai Sales Assist chatbot today you probably got a 403 Forbidden error. It was a DNS masking issue. This didn't affect provisioned LTVMax.ai chatbots, only the sales agent. If you'd like to chat with the Sales Assist bot - which a couple thousand people attempted to do earlier - then you can access it here. It's never smooth getting something like this off the ground... especially when I mess with DNS settings in the middle of the night. ~ Lincoln BTW:...

Yesterday, I introduced you to LTVMax.ai—a 24/7 Growth Coach powered by my latest methods, frameworks, strategies, and insights. On Day 1, the Sales Assist chatbot saw incredible engagement. People asked about: Making meetings more effective Saving at-risk customers Orchestrating upsell opportunities Scaling CS teams Improving email outreach What stood out? How clearly the chatbot showed how LTVMax.ai will help tackle those challenges and turn opportunities into outcomes. If you didn’t know...