Our 2-week virtual Customer Onboarding training program starts on Monday, 30-Oct, 2023.
Onboarding is arguably the most important lifecycle stage the customer will go through. And since it's really just about getting them up and running, it should be the easiest to get right. Right?
Yeah... except that getting it right isn't as straightforward as you'd think.
In this program you'll learn how to get your new customers to do the things they need to do to get this fragile relationship off to a strong start, setting everyone up for long-term success (the customer... and your CS team).
I hope to see you there.
Have a great weekend.
BTW: A large percentage of sign-ups for our programs happen at the last minute.
Our Impact Academy programs are a combination of on-demand and live sessions via Zoom. Even though this is a "virtual" program, space is limited due to the interactive nature of our live sessions.
So please, if you intend to participate, take immediate action to ensure a spot is available.
I invented Customer Success
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