Need a distraction? (2 podcast episodes)
Our last two podcast episodes are bangers (in the context of Customer Success, that is. To regular people they are likely quite boring and off-putting).
If you need something to listen to this weekend - and if you're in the USA you probably really need a distraction right about now - check out our latest episodes on Lifecycle Stages and how Customer Success is in its Efficiency Era now.
Have a great weekend!
~ Lincoln
BTW: The best way to improve an efficiency metric like ARR per Employee is to get more revenue from your existing customers.
Our 2-week intensive Expansion program at Impact Academy starts 4-December and will be a great way to set you up for success in 2024, whether that success is Growth, Profit, or Efficiency.
Lincoln Murphy
I help SaaS companies Maximize LTV through Customer-centric Upselling
Our next Customer Onboarding training starts tomorrow, Tuesday, April 22, 2025. Learn more about the program and sign-up here. Onboarding is arguably the most important customer lifecycle stage. In this program you'll learn how to get your new customers to do the things they need to do to get this still-fragile relationship off to a strong start, setting everyone up for long-term success (the customer... and your CS team). Specifically, we'll cover: Lifecycle stage metrics Handover management...
Our next Customer Onboarding training starts on Tuesday, April 22, 2025. Learn more about the program and sign-up here. Onboarding is arguably the most important customer lifecycle stage. In this program you'll learn how to get your new customers to do the things they need to do to get this still-fragile relationship off to a strong start, setting everyone up for long-term success (the customer... and your CS team). Specifically, we'll cover: Lifecycle stage metrics Handover management Time...
TL;DR: We're running "Save Customers Now!" workshops again—PLG on April 15 and Enterprise on April 17. Stop churn immediately in Q2. I just got this email from a CS leader: "Lincoln, I'm freaking out. With everything going on—economic uncertainty, customers tightening budgets, chaos everywhere—churn is gonna hit us HARD in Q2. Are you doing another 'Save Customers' workshop soon? Fingers crossed." Bad news: I've heard similar messages from several CS leaders already. Good news: "Save...