Maximize LTV this summer
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This time of year Europe goes on summer vacation. So we put Impact Academy Premium Live trainings on hiatus starting in July for a couple of months and my clients in Sweden, Denmark, and Portugal pause our engagements. But, this means I have availability to help you this summer. While I can help with all things Customer Success, my areas of specialization (and particular interest) are:
Just reply with what you're looking for help with specifically, information about your company and customers, why now is the right time to focus on this, etc. and my assistant Joanna will get back to you. Talk soon! ~ Lincoln BTW: We still have one more Premium Live training program at Impact Academy before the summer break and that's our Customer Advocacy program that starts next Monday, June 10, 2024. Learn more about the program and sign-up here. ,,,, |
Lincoln Murphy
I help SaaS companies Maximize LTV through Customer-centric Upselling
Hey, Expectations on Customer Success are super high in 2026. Customers want faster outcomes. Leadership wants proof of impact. Reactive CS won’t get you there. AI-first initiatives are taking over. Lifecycle Success & Retention Planning helps teams shift now. Outcome-driven focus across the customer lifecycle. Why teams join this type of training: Live, interactive sessions (not on-demand content) Role-playing & real scenarios that impact retention Hands-on work with your own customers...
November 18-20 in Kelowna, BC, Canada. This intensive is designed for SaaS companies ready to integrate AI into their growth strategy. Over two days, we'll explore how AI is transforming the five growth levers: product, marketing, customer success, sales, and leadership. I'll be leading the session on AI-first Customer Success Management—with practical, actionable strategies you can implement now, plus a roadmap for scaling over time. You'll leave with a clear operating model for your next...
On Monday, you find out. Join our Head of CS training starting October 20, 2025. This is one of the most impactful programs we offer because it focuses on the critical aspects of Leadership, Management, and Coaching that every Head of Customer Success needs to leverage to drive real business impact. Our live sessions are going to focus on the big shifts AI is having on everything we do in Customer Success. While the core, underlying principles of building, running, and scaling a CS org...