Maximize LTV this summer
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This time of year Europe goes on summer vacation. So we put Impact Academy Premium Live trainings on hiatus starting in July for a couple of months and my clients in Sweden, Denmark, and Portugal pause our engagements. But, this means I have availability to help you this summer. While I can help with all things Customer Success, my areas of specialization (and particular interest) are:
Just reply with what you're looking for help with specifically, information about your company and customers, why now is the right time to focus on this, etc. and my assistant Joanna will get back to you. Talk soon! ~ Lincoln BTW: We still have one more Premium Live training program at Impact Academy before the summer break and that's our Customer Advocacy program that starts next Monday, June 10, 2024. Learn more about the program and sign-up here. ,,,, |
Lincoln Murphy
I help SaaS companies Maximize LTV through Customer-centric Upselling
Our next Customer Onboarding training starts tomorrow, Tuesday, April 22, 2025. Learn more about the program and sign-up here. Onboarding is arguably the most important customer lifecycle stage. In this program you'll learn how to get your new customers to do the things they need to do to get this still-fragile relationship off to a strong start, setting everyone up for long-term success (the customer... and your CS team). Specifically, we'll cover: Lifecycle stage metrics Handover management...
Our next Customer Onboarding training starts on Tuesday, April 22, 2025. Learn more about the program and sign-up here. Onboarding is arguably the most important customer lifecycle stage. In this program you'll learn how to get your new customers to do the things they need to do to get this still-fragile relationship off to a strong start, setting everyone up for long-term success (the customer... and your CS team). Specifically, we'll cover: Lifecycle stage metrics Handover management Time...
TL;DR: We're running "Save Customers Now!" workshops again—PLG on April 15 and Enterprise on April 17. Stop churn immediately in Q2. I just got this email from a CS leader: "Lincoln, I'm freaking out. With everything going on—economic uncertainty, customers tightening budgets, chaos everywhere—churn is gonna hit us HARD in Q2. Are you doing another 'Save Customers' workshop soon? Fingers crossed." Bad news: I've heard similar messages from several CS leaders already. Good news: "Save...