Lifecycle Success & Retention Training
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Our 2-week Lifecycle Success & Retention Planning training and certificate program starts this Monday, November 11, 2024. Learn more and sign-up here. This program for CSMs is all about engaging customers across lifecycle stages to ensure success and drive retention. This program will cover:
And so much more! Our Impact Academy programs are a combination of on-demand and live sessions via Zoom. Even though this is a "virtual" program, space is limited due to the interactive nature of our live sessions. Learn more and sign-up here. ~Lincoln BTW: A large percentage of sign-ups for our programs happen at the last minute. So please, if you intend to participate, take immediate action to ensure a spot is available. Learn more and sign-up here. ... |
Lincoln Murphy
I help SaaS companies Maximize LTV through Customer-centric Upselling
Want to make sure you hit your KPIs in 2025? Or that you make the right moves to boost your career next year? I can help you! I've helped professionals - Revenue Leaders, CS Leaders, CSMs, AMs, etc. - from Canva to Workday - hit and exceed their goals, both in their roles and in their careers. And I can do the same for you. To make working together the easiest decision you'll make, I've created my most generous coaching offer ever, specifically designed to help you achieve your goals in 2025....
Maximizing LTV means getting customers to stay longer and / or spend more, more often. Ideally all of that. With my LTV:Max Framework, we’ll pull the right levers—like Org Design, Operations, and the 3 Pillars of Growth: Acquire, Engage, Expand—to unlock scalable growth and maximize customer lifetime value. Here’s how we can work together: < $2.5M Revenue: Flat-rate coaching to help you implement LTV:Max. > $2.5M Revenue: Performance-based consulting—where I work with you and your team to...
TL;DR: I just launched my newest course Powerful Meetings: From Routine to Results. The first 50 sign-ups get it for 50% off (save $100!). Learn more and claim that discount here. Code: 50FOR50 Meetings are the most expensive thing we do in Customer Success—both in actual and opportunity cost—yet most of them are a waste of those resources. If you’ve mastered meetings—getting attendees interested, setting up agendas, using async carve outs, self-service deflection, and ensuring proper...