if you haven't yet, sign-up for the How to Layoff-proof CS webinar so you can ensure you and your team aren't caught-up in this mess.
To ensure you can join live, I'm doing this webinar on Zoom two times tomorrow, Wednesday 24-Jan:
Early Session: 7AM Pacific / 10 AM Eastern / 12PM Brazil / 4PM CET
Late Session: 1PM Pacific / 4PM Eastern / 6PM Brazil / 10PM CET
This is very important... I'll see you there.
BTW: This is going to be a very frank, direct discussion. I'll do a presentation for about 30 mins and then we'll do 15 mins Q&A. So bring your questions.
Even better, send them to me before the webinar so I can know what's on your mind.
Don't miss this. And be sure to share this with your friends and peers.
I invented Customer Success
The other day I posted an article where I said if you don't know (and stay continuously aligned on) your customers' goals, you're definitely doing something... it's just not Customer Success. This, as you might imagine, is controversial to some. But check it out for yourself and tell me where the lie is. Have a great weekend! ~ Lincoln BTW: We have two training programs starting this Monday, 4-March, that both deal with Goal Discovery and Continuous Alignment at scale. If you have customers...
Digital CS & Customer-centric Automations training starts next Monday, 4-March. In this week's episode of Impact Weekly, Johan and I continue our conversation from last week, where we go through reasons 2 - 5 of why we think CS will still be relevant in a few years. Listen to this week's episode here (or on Spotify, Apple, or Youtube). We talk a lot about how the customer's Appropriate Experience (AX) is constantly evolving and how understanding that can allow you to leverage AI and...
I'm super-excited to share that our newest training program at Impact Academy starts next Monday, 4-March, 2024 and it's all about Customer-centric Automations. Call it what you like - Digital CS , Tech Touch, Scale Motion - but the idea of leveraging technology and automations to improve CS efficiency has never been more timely. But you have to do it right. That's why we created this course for CS pros - from Heads of CS and CSMs, to Ops and Enablement. Learn more about the program and...