Layoff-proof CS webinar is tomorrow
if you haven't yet, sign-up for the How to Layoff-proof CS webinar so you can ensure you and your team aren't caught-up in this mess.
To ensure you can join live, I'm doing this webinar on Zoom two times tomorrow, Wednesday 24-Jan:
Early Session: 7AM Pacific / 10 AM Eastern / 12PM Brazil / 4PM CET
Late Session: 1PM Pacific / 4PM Eastern / 6PM Brazil / 10PM CET
This is very important... I'll see you there.
~ Lincoln
BTW: This is going to be a very frank, direct discussion. I'll do a presentation for about 30 mins and then we'll do 15 mins Q&A. So bring your questions.
Even better, send them to me before the webinar so I can know what's on your mind.
Don't miss this. And be sure to share this with your friends and peers.
Lincoln Murphy
I help SaaS companies Maximize LTV through Customer-centric Upselling
I'm on a flight to San Francisco and the person to my left is talking to their colleague trying to find a time for both of them to meet with a customer. I glanced over and saw their calendar and... OMG! Back to back to back meetings, all day, every day. Completely full. Unsustainable. Even worse, it really seemed to be a source of pride for them. Now, I don't know the nature of their business and I didn't keep looking - I got a sense of it and I looked away - but their calendar looked just...
HEADS UP - On 4-Sept, I'm doing a masterclass on making your meetings FAR more efficient and effective. Learn more and sign-up here. As I've been saying, meetings are the most expensive activity in Customer Success Management, yet we often overlook their true cost. If we understood this better, we’d have far fewer unproductive meetings. There are three types of costs associated with meetings. The first type was Direct Cost, or the cost of the CSM or other contributor's time, including the...
HEADS UP! - On 4-Sept, I'm doing a masterclass on making your meetings FAR more efficient and effective. Learn more and sign-up here. Meetings are the most expensive activity in Customer Success Management, yet we often overlook their true cost. If we better understood their cost, we’d have far fewer unproductive meetings. There are three types of costs associated with meetings. The first type is: Direct Cost: This is the actual cost of your CSMs' and other contributors' time on the call....