I just published 5 Outdated Email Tactics You Need to Abandon in 2023.

Maybe you’ve heard it or said it yourself, “Email just doesn’t work as well anymore.”

But the truth is, it’s not that email doesn’t work, it’s the way you're using email that hasn’t adapted to the ever-evolving consumption patterns of inbox users.

This list of things to stop doing (and what to do instead) will help you better engage your prospects and customers.

Have a great weekend!


BTW: Our Annual Customer Success survey is still open and we'd love to know how you'd answer questions like these:

  • How fulfilled do you feel in your role in Customer Success?
  • Do you think the leadership of your company practices what they preach when it comes to Customer Success?
  • Do you/your team have the necessary capacity to make your customers successful?
  • How much do you use GenAI (like ChatGPT) in your day-to-day job in Customer Success today?

So we put together this survey on Typeform to help fill in those - and other - gaps in the collective understanding of the CS community.

While the information we're collecting is super-important - and of course we'll share it with you and the community when we're done collecting it - the survey itself will only take a few minutes to complete.

Please share your experience with the community here.

Thanks in advance!


Lincoln Murphy

I invented Customer Success

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