Our How to Scale CS training and certificate program for Heads of CS (or anyone interested in that) starts this Monday, November 13, 2023.

This is my favorite of the programs we offer at Impact Academy because we share with you the real "secrets" of World-class CS orgs, like:

  • Practical Capacity Planning
  • AX-based Coverage Models
  • Modern Org Design
  • Creating an Expansion Machine (Upsells / Revenue Growth)

Set your CS org - and your company and customers - up for massive success in 2024.

Learn more and sign-up here.


BTW: A large percentage of sign-ups for our programs happen at the last minute.

Our Impact Academy programs are a combination of on-demand and live sessions via Zoom. Even though this is a "virtual" program, space is limited due to the interactive nature of our live sessions.

So please, if you intend to participate, take immediate action to ensure a spot is available.

Learn more and sign-up here.


Lincoln Murphy

I invented Customer Success

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