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Lincoln Murphy

'How to Scale CS' training starts Monday

Published 6 months ago • 1 min read

Our How to Scale CS training and certificate program for Heads of CS (or anyone interested in that) starts this Monday, November 13, 2023.

This is my favorite of the programs we offer at Impact Academy because we share with you the real "secrets" of World-class CS orgs, like:

  • Practical Capacity Planning
  • AX-based Coverage Models
  • Modern Org Design
  • Creating an Expansion Machine (Upsells / Revenue Growth)

Set your CS org - and your company and customers - up for massive success in 2024.

Learn more and sign-up here.

~Lincoln

BTW: A large percentage of sign-ups for our programs happen at the last minute.

Our Impact Academy programs are a combination of on-demand and live sessions via Zoom. Even though this is a "virtual" program, space is limited due to the interactive nature of our live sessions.

So please, if you intend to participate, take immediate action to ensure a spot is available.

Learn more and sign-up here.

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Lincoln Murphy

I invented Customer Success

Read more from Lincoln Murphy

Can you tell me who owns (i.e. controls, operationalizes, coordinates, and executes) advocacy programs in your company? I put together a little survey on LinkedIn if you want to answer there. Or you can just reply to this email with who owns it (Marketing, Sales, CS, other?) I'll share the results with you. Thanks! ~ Lincoln BTW: If no one owns it, or ownership is spread across departments, or you don't have a formal Advocacy program, let me know in the comments on that LinkedIn post or in...

6 days ago • 1 min read

In this week's episode of Impact Weekly, Johan and I talk about how your customers get you to do things for them by faking incompetence... and how you can avoid or fix this when (not if) it comes up in your world. Listen to this week's episode here (or on Spotify or Apple) Have a great weekend! ~ Lincoln BTW: Our next two Impact Academy programs start on 27-May and are: Customer-centric Automations - All about Digital Customer Success, Tech Touch, PLG, etc. We cover how to leverage technology...

9 days ago • 1 min read

Our 3-week virtual Head of Customer Success: How to Scale program starts Monday, 6-May, 2024. This is my favorite program we offer because it focuses on Org Design, Expansion, and Scaling. We cover modern customer segmentation, revenue growth through the Expansion Assist motion, and Capacity Planning and Growth Forecasting. Because our training at Impact Academy is a mixture of pre-recorded content and live training, we get to work within the reality of the market in Q2 2024. Learn more about...

17 days ago • 1 min read
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