How to navigate Partner Success
One of our podcast listeners recently asked, "I'm setting up partner success, what are the differences and similarities to normal customer success, and what are your recommendations?"
A simple question, yet filled with layers of complexity and insights waiting to be discovered.
That's why in this week's episode of Impact Weekly, Johan and I delve deep into the intriguing world of partner success within a multi-channel landscape, exploring subjects such as:
- The concept of partner success potential and its importance
- The need for robust partner success plans tailored to individual partners
- The continuous alignment of evolving goals between partners and end customers
- And much more!
You can consume this insightful episode here.
~Lincoln
BTW: Our Annual Customer Success survey closes on 1-Sept and I really need your expertise and experience to answer questions like:
- How fulfilled do you feel in your role in Customer Success?
- Do you think the leadership of your company practices what they preach when it comes to Customer Success?
- Do you/your team have the necessary capacity to make your customers successful?
- How much do you use GenAI (like ChatGPT) in your day-to-day job in Customer Success today?
So we put together this survey on Typeform to help fill in those - and other - gaps in the collective understanding of the CS community.
While the information we're collecting is super-important - and of course we'll share it with you and the community when we're done collecting it - the survey itself will only take a few minutes to complete.
Please share your experience with the community here.
Thanks in advance!
...
Lincoln Murphy
I help SaaS companies Maximize LTV through Customer-centric Upselling
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