Head of CS training starts Monday (details)
Our Head of CS training and certificate program starts this Monday, October 9, 2023.
This program is for aspiring Heads of CS as well as those already running Customer Success organizations that want to ensure they're using the latest and most effective strategies, methodologies, and frameworks.
In this program, which is based on our work with World-class Customer Success Management organizations, we break down being a Head of CS into three categories: Leadership, Management, and Coaching, and we give you the most up-to-date ideas, concepts, and material to be your best in each of those categories.
Learn more and sign-up here.
~Lincoln
BTW: A large percentage of sign-ups for our programs happen at the last minute.
Our Impact Academy programs are a combination of on-demand and live sessions via Zoom. Even though this is a "virtual" program, space is limited due to the interactive nature of our live sessions.
So please, if you intend to participate, take immediate action to ensure a spot is available.
Learn more and sign-up here.
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Lincoln Murphy
I help SaaS companies Maximize LTV through Customer-centric Upselling
I'm on a flight to San Francisco and the person to my left is talking to their colleague trying to find a time for both of them to meet with a customer. I glanced over and saw their calendar and... OMG! Back to back to back meetings, all day, every day. Completely full. Unsustainable. Even worse, it really seemed to be a source of pride for them. Now, I don't know the nature of their business and I didn't keep looking - I got a sense of it and I looked away - but their calendar looked just...
HEADS UP - On 4-Sept, I'm doing a masterclass on making your meetings FAR more efficient and effective. Learn more and sign-up here. As I've been saying, meetings are the most expensive activity in Customer Success Management, yet we often overlook their true cost. If we understood this better, we’d have far fewer unproductive meetings. There are three types of costs associated with meetings. The first type was Direct Cost, or the cost of the CSM or other contributor's time, including the...
HEADS UP! - On 4-Sept, I'm doing a masterclass on making your meetings FAR more efficient and effective. Learn more and sign-up here. Meetings are the most expensive activity in Customer Success Management, yet we often overlook their true cost. If we better understood their cost, we’d have far fewer unproductive meetings. There are three types of costs associated with meetings. The first type is: Direct Cost: This is the actual cost of your CSMs' and other contributors' time on the call....