Our Head of CS training and certificate program starts this Monday, October 9, 2023.

This program is for aspiring Heads of CS as well as those already running Customer Success organizations that want to ensure they're using the latest and most effective strategies, methodologies, and frameworks.

In this program, which is based on our work with World-class Customer Success Management organizations, we break down being a Head of CS into three categories: Leadership, Management, and Coaching, and we give you the most up-to-date ideas, concepts, and material to be your best in each of those categories.

Learn more and sign-up here.


BTW: A large percentage of sign-ups for our programs happen at the last minute.

Our Impact Academy programs are a combination of on-demand and live sessions via Zoom. Even though this is a "virtual" program, space is limited due to the interactive nature of our live sessions.

So please, if you intend to participate, take immediate action to ensure a spot is available.

Learn more and sign-up here.


Lincoln Murphy

I invented Customer Success

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