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Lincoln Murphy

Head of CS training starts Monday

Published 4 months ago • 1 min read

Our 3-week virtual Head of Customer Success: How to Build program starts Monday, 5-February, 2024.

This program is foundational for modern Heads of CS, regardless of experience level, as we focus on the three areas key to your role: Leadership, Management, and Coaching.

Because our training at Impact Academy is a mixture of pre-recorded content and live training, we'll be approaching this training with the reality of the market in this first part of 2024.

Learn more about the program and sign-up here.

Have a great weekend!

~Lincoln

BTW: A large percentage of sign-ups for our Premium courses happen at the last minute. Especially the Head of CS program for some reason.

Our Impact Academy programs are a combination of on-demand and live sessions via Zoom. Even though this is a "virtual" program, space is limited due to the interactive nature of our live sessions.

So please, if you intend to participate, take immediate action to ensure a spot is available.

Learn more and sign-up here.

Lincoln Murphy

I invented Customer Success

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“My CSMs are too busy to do Advocacy, Lincoln.” “So pile even more onto my overworked CSMs? Umm, No.” I’ve heard the same for Expansion, Renewal, etc. Weird how their CSMs are too busy to do things like Advocacy or Expansion but not too busy to: Do the work for the customer Work escalated support tickets Train individual users Answer the same questions over and over Have meetings when they’re not necessary Have super-inefficient meetings And so much more nonsense Saying their CSMs are "too...

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