fix your customer onboarding


Our 2-week Onboarding Training starts next Monday, 22-Apr, 2024.

Onboarding is either when you set the customer up for long-term success... or plant the seeds of churn.

A well-defined onboarding program leads to:

Massive KPI Impact: A positive Onboarding experience is directly correlated with longer customer lifetimes, less contraction (revenue churn) at renewal, less overall churn, and more expansion (upsells).

Faster Time to Value: A streamlined onboarding process allows customers to begin using your product's core functionality more quickly.

Improved Customer Satisfaction: A positive onboarding experience sets the tone for a successful and long-term customer relationship.

Scalability and Efficiency: A structured program enables efficient onboarding of new customers as your business expands.

Learn to build a World-class Customer Onboarding process starting April 22, 2024.

==> Learn more and sign-up here.

- Lincoln

BTW: A large percentage of sign-ups for our Premium courses happen in the last week.

Our Impact Academy programs are a combination of on-demand and live sessions via Zoom. Even though this is a "virtual" program, space is limited due to the interactive nature of our live sessions.

So please, if you intend to participate, take immediate action to ensure a spot is available.

​Learn more about the program and sign-up here.

Lincoln Murphy

I help SaaS companies Maximize LTV through Customer-centric Upselling

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I watched a company exec get hyped about the latest shiny GTM motion. And I’m just like… You realize you’re sitting on $1.6M in NEW ARR from your existing customers, right? Your revenue isn’t scaling because you’re ONLY trying to grow by bringing in new customers. And after you paid to bring them in, you just “manage churn.” 🚨 If expansion isn’t part of your GTM, you don’t have a growth strategy—you have an anti-shrink strategy. Why would you ignore the easiest, most predictable revenue in...

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