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Lincoln Murphy

fix your customer onboarding

Published about 1 month ago • 1 min read

Our 2-week Onboarding Training starts next Monday, 22-Apr, 2024.

Onboarding is either when you set the customer up for long-term success... or plant the seeds of churn.

A well-defined onboarding program leads to:

Massive KPI Impact: A positive Onboarding experience is directly correlated with longer customer lifetimes, less contraction (revenue churn) at renewal, less overall churn, and more expansion (upsells).

Faster Time to Value: A streamlined onboarding process allows customers to begin using your product's core functionality more quickly.

Improved Customer Satisfaction: A positive onboarding experience sets the tone for a successful and long-term customer relationship.

Scalability and Efficiency: A structured program enables efficient onboarding of new customers as your business expands.

Learn to build a World-class Customer Onboarding process starting April 22, 2024.

==> Learn more and sign-up here.

- Lincoln

BTW: A large percentage of sign-ups for our Premium courses happen in the last week.

Our Impact Academy programs are a combination of on-demand and live sessions via Zoom. Even though this is a "virtual" program, space is limited due to the interactive nature of our live sessions.

So please, if you intend to participate, take immediate action to ensure a spot is available.

​Learn more about the program and sign-up here.

Lincoln Murphy

I invented Customer Success

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