Feel like other leaders don't value CS?
Do other departments undervalue or even dismiss what Customer Success brings to the company and to their teams? Are you unsure how to change this narrative?
I mean, you obviously recognize the vital significance of your role and that of your team, but if you're like a lot of Heads of CS, you feel isolated, undervalued, and unequipped to change perceptions.
Let's fix that. This week on Impact Weekly, Johan and I explore why this misalignment occurs and provide actionable insights to help you stand out and align everyone on the power and value of Customer Success.
Listen to this week's episode here.
~ Lincoln
BTW: If this episode resonates with you and you want to take proactive steps to solidify your team's (and your) importance across your company, our upcoming Head of Customer Success training is tailor-made for leaders like you.
This is your opportunity to gain the tools and strategies to be seen, be heard, and drive transformational change.
This intensive program starts on Monday, October 9, 2023, and spots are filling up fast.
Learn more and secure your seat here.
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Lincoln Murphy
I help SaaS companies Maximize LTV through Customer-centric Upselling
Our next Customer Onboarding training starts tomorrow, Tuesday, April 22, 2025. Learn more about the program and sign-up here. Onboarding is arguably the most important customer lifecycle stage. In this program you'll learn how to get your new customers to do the things they need to do to get this still-fragile relationship off to a strong start, setting everyone up for long-term success (the customer... and your CS team). Specifically, we'll cover: Lifecycle stage metrics Handover management...
Our next Customer Onboarding training starts on Tuesday, April 22, 2025. Learn more about the program and sign-up here. Onboarding is arguably the most important customer lifecycle stage. In this program you'll learn how to get your new customers to do the things they need to do to get this still-fragile relationship off to a strong start, setting everyone up for long-term success (the customer... and your CS team). Specifically, we'll cover: Lifecycle stage metrics Handover management Time...
TL;DR: We're running "Save Customers Now!" workshops again—PLG on April 15 and Enterprise on April 17. Stop churn immediately in Q2. I just got this email from a CS leader: "Lincoln, I'm freaking out. With everything going on—economic uncertainty, customers tightening budgets, chaos everywhere—churn is gonna hit us HARD in Q2. Are you doing another 'Save Customers' workshop soon? Fingers crossed." Bad news: I've heard similar messages from several CS leaders already. Good news: "Save...