Feel like other leaders don't value CS?
Do other departments undervalue or even dismiss what Customer Success brings to the company and to their teams? Are you unsure how to change this narrative?
I mean, you obviously recognize the vital significance of your role and that of your team, but if you're like a lot of Heads of CS, you feel isolated, undervalued, and unequipped to change perceptions.
Let's fix that. This week on Impact Weekly, Johan and I explore why this misalignment occurs and provide actionable insights to help you stand out and align everyone on the power and value of Customer Success.
Listen to this week's episode here.
~ Lincoln
BTW: If this episode resonates with you and you want to take proactive steps to solidify your team's (and your) importance across your company, our upcoming Head of Customer Success training is tailor-made for leaders like you.
This is your opportunity to gain the tools and strategies to be seen, be heard, and drive transformational change.
This intensive program starts on Monday, October 9, 2023, and spots are filling up fast.
Learn more and secure your seat here.
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Lincoln Murphy
I help SaaS companies Maximize LTV through Customer-centric Upselling
Our completely revamped 3-week CS Leadership: Strategy & Scaling program kicks off this Monday, 7th October. This is one of the most impactful programs we offer because it goes beyond theory, focusing on the critical aspects of Leadership, Management, and Coaching that every Head of Customer Success needs to master to drive real business impact. We’ll dig into aligning with your company’s high-level objectives (NRR, LTV, etc.), building a high-performing team, and ensuring your Org and...
Our completely revamped 3-week CS Leadership: Strategy & Scaling program kicks off next week, 7th October. This is one of the most impactful programs we offer because it goes beyond theory, focusing on the critical aspects of Leadership, Management, and Coaching that every Head of Customer Success needs to master to drive real business impact. We’ll dig into aligning with your company’s high-level objectives (NRR, LTV, etc.), building a high-performing team, and ensuring your Org and...
I'm on a flight to San Francisco and the person to my left is talking to their colleague trying to find a time for both of them to meet with a customer. I glanced over and saw their calendar and... OMG! Back to back to back meetings, all day, every day. Completely full. Unsustainable. Even worse, it really seemed to be a source of pride for them. Now, I don't know the nature of their business and I didn't keep looking - I got a sense of it and I looked away - but their calendar looked just...