Feel like other leaders don't value CS?
Do other departments undervalue or even dismiss what Customer Success brings to the company and to their teams? Are you unsure how to change this narrative?
I mean, you obviously recognize the vital significance of your role and that of your team, but if you're like a lot of Heads of CS, you feel isolated, undervalued, and unequipped to change perceptions.
Let's fix that. This week on Impact Weekly, Johan and I explore why this misalignment occurs and provide actionable insights to help you stand out and align everyone on the power and value of Customer Success.
Listen to this week's episode here.
~ Lincoln
BTW: If this episode resonates with you and you want to take proactive steps to solidify your team's (and your) importance across your company, our upcoming Head of Customer Success training is tailor-made for leaders like you.
This is your opportunity to gain the tools and strategies to be seen, be heard, and drive transformational change.
This intensive program starts on Monday, October 9, 2023, and spots are filling up fast.
Learn more and secure your seat here.
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Lincoln Murphy
I help SaaS companies Maximize LTV through Customer-centric Upselling
November 18-20 in Kelowna, BC, Canada. This intensive is designed for SaaS companies ready to integrate AI into their growth strategy. Over two days, we'll explore how AI is transforming the five growth levers: product, marketing, customer success, sales, and leadership. I'll be leading the session on AI-first Customer Success Management—with practical, actionable strategies you can implement now, plus a roadmap for scaling over time. You'll leave with a clear operating model for your next...
On Monday, you find out. Join our Head of CS training starting October 20, 2025. This is one of the most impactful programs we offer because it focuses on the critical aspects of Leadership, Management, and Coaching that every Head of Customer Success needs to leverage to drive real business impact. Our live sessions are going to focus on the big shifts AI is having on everything we do in Customer Success. While the core, underlying principles of building, running, and scaling a CS org...
Trying to get customers to execute perfectly when they don't have experience, expertise, or even the desire to do so. Yet, we've designed our entire operation and organization to try to make this work. We've created a profession and discipline around this. That's insane if you think about it. I remember way back in 2012 when I was working with email marketing platforms. Customers would churn from one provider to another looking for better results. But the problem wasn't the platform. It was...