Lincoln Murphy

Feel like other leaders don't value CS?

Published 5 months ago • 1 min read

Do other departments undervalue or even dismiss what Customer Success brings to the company and to their teams? Are you unsure how to change this narrative?

I mean, you obviously recognize the vital significance of your role and that of your team, but if you're like a lot of Heads of CS, you feel isolated, undervalued, and unequipped to change perceptions.

Let's fix that. This week on Impact Weekly, Johan and I explore why this misalignment occurs and provide actionable insights to help you stand out and align everyone on the power and value of Customer Success.

Listen to this week's episode here.

~ Lincoln

BTW: If this episode resonates with you and you want to take proactive steps to solidify your team's (and your) importance across your company, our upcoming Head of Customer Success training is tailor-made for leaders like you.

This is your opportunity to gain the tools and strategies to be seen, be heard, and drive transformational change.

This intensive program starts on Monday, October 9, 2023, and spots are filling up fast.

​Learn more and secure your seat here.​


Lincoln Murphy

I invented Customer Success

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