Expansion training starts next Monday
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Our Expansion (customer-centric upselling) training and certificate program starts next Monday, December 2, 2024. This is my favorite of the programs we offer at Impact Academy because we share with you the real "secrets" of exponential growth from World-class CS orgs, like:
Whether you're a Head of CS looking to better position your CS org (i.e. as a driver of significant revenue growth) or you're a CSM that's tasked with getting customers to buy more, this course is for you. Learn more this program and sign-up here. ~Lincoln BTW: A large percentage of sign-ups for our programs happen in the week leading up to the program. Our Impact Academy programs are a combination of on-demand and live sessions via Zoom. Even though this is a "virtual" program, space is limited due to the interactive nature of our live sessions. So please, if you intend to participate, take immediate action to ensure a spot is available. Learn more and sign-up here. ... |
Lincoln Murphy
I help SaaS companies Maximize LTV through Customer-centric Upselling
Introducing LTVMax.ai: Your new CS & Growth Coach! I'll let the LTVMax.ai Sales Assist Agent answer your questions. You can watch an overview video and subscribe from there, too. Look, the reality is as we go into 2025, is that everyone goes to ChatGPT for answers. The problem is that ChatGPT, Gemini, and Claude are all trained on publicly available sources. And, at least when it comes to CS, Revenue Growth, Customer Engagement, Upselling, and so many other things we need help with, the...
Want to make sure you hit your KPIs in 2025? Or that you make the right moves to boost your career next year? I can help you! I've helped professionals - Revenue Leaders, CS Leaders, CSMs, AMs, etc. - from Canva to Workday - hit and exceed their goals, both in their roles and in their careers. And I can do the same for you. To make working together the easiest decision you'll make, I've created my most generous coaching offer ever, specifically designed to help you achieve your goals in 2025....
Maximizing LTV means getting customers to stay longer and / or spend more, more often. Ideally all of that. With my LTV:Max Framework, we’ll pull the right levers—like Org Design, Operations, and the 3 Pillars of Growth: Acquire, Engage, Expand—to unlock scalable growth and maximize customer lifetime value. Here’s how we can work together: < $2.5M Revenue: Flat-rate coaching to help you implement LTV:Max. > $2.5M Revenue: Performance-based consulting—where I work with you and your team to...