Lincoln Murphy

Digital CS training starts 4-March (new!)

Published 2 months ago • 1 min read

I'm super-excited to share that our newest training program at Impact Academy starts on 4-March, 2024 and it's all about Customer-centric Automations.

Call it what you like - Digital CS , Tech Touch, Scale Motion - but the idea of leveraging technology and automations to improve CS efficiency has never been more timely.

But you have to do it right.

That's why we created this course for CS pros - from Heads of CS and CSMs, to Ops and Enablement.

Learn more about the program and sign-up here.

Have a great weekend!

~ Lincoln

BTW: Just automating things, deflecting to self-service, or otherwise ditching your "higher touch" model because you think that'll help you scale more efficiently can have unintended negative consequences.

Getting this wrong is a great way to violate the Appropriate Experience (AX) of a large chunk (if not all) of your customers all at once. Sure, that IS super-efficient, but in the wrong way.

Luckily, you can take our training that starts 4-March and get this right the first time.

Learn more about the program and sign-up here.

Lincoln Murphy

I invented Customer Success

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