Digital CS training starts 4-March (new!)
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I'm super-excited to share that our newest training program at Impact Academy starts on 4-March, 2024 and it's all about Customer-centric Automations. Call it what you like - Digital CS , Tech Touch, Scale Motion - but the idea of leveraging technology and automations to improve CS efficiency has never been more timely. But you have to do it right. That's why we created this course for CS pros - from Heads of CS and CSMs, to Ops and Enablement. Learn more about the program and sign-up here. Have a great weekend! ~ Lincoln BTW: Just automating things, deflecting to self-service, or otherwise ditching your "higher touch" model because you think that'll help you scale more efficiently can have unintended negative consequences. Getting this wrong is a great way to violate the Appropriate Experience (AX) of a large chunk (if not all) of your customers all at once. Sure, that IS super-efficient, but in the wrong way. Luckily, you can take our training that starts 4-March and get this right the first time. |
Lincoln Murphy
I help SaaS companies Maximize LTV through Customer-centric Upselling
Our completely revamped 3-week CS Leadership: Strategy & Scaling program kicks off this Monday, 7th October. This is one of the most impactful programs we offer because it goes beyond theory, focusing on the critical aspects of Leadership, Management, and Coaching that every Head of Customer Success needs to master to drive real business impact. We’ll dig into aligning with your company’s high-level objectives (NRR, LTV, etc.), building a high-performing team, and ensuring your Org and...
Our completely revamped 3-week CS Leadership: Strategy & Scaling program kicks off next week, 7th October. This is one of the most impactful programs we offer because it goes beyond theory, focusing on the critical aspects of Leadership, Management, and Coaching that every Head of Customer Success needs to master to drive real business impact. We’ll dig into aligning with your company’s high-level objectives (NRR, LTV, etc.), building a high-performing team, and ensuring your Org and...
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