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Lincoln Murphy

Customer Success Fundamentals (new!)

Published 2 months ago • 1 min read

ICYMI, we launched our brand new Impact Academy Customer Success Fundamentals course for 2024.

It's totally free.

Learn more and sign-up here.

If you've been in CS for a while but want a refresher and to get up-to-speed on CS in 2024, or you're just starting out, this course is for you.

And for sure, forward this to your Head of CS and/or your colleagues and friends so they can level-up, too.

Check it out and sign-up here.

~ Lincoln

BTW: Don't let the zero cost price tag fool you... this course is awesome (or I wouldn't have put it out).

We just carved out the common stuff from our Premium Customer Success Management courses and put it in this program.

Lincoln Murphy

I invented Customer Success

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2 days ago • 1 min read

Two extremely popular and super-powerful 2-week intensive training programs at Impact Academy start on Monday, 22-April, 2024. Customer Onboarding - You'll learn how to get your new customers to do the things they need to do to get this fragile relationship off to a strong start, setting everyone up for long-term success (the customer... and your CS team). Customer Advocacy - You'll learn to leverage the power of Social Proof by systematically getting customers to advocate for you. This isn't...

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