Customer Success Fundamentals (new!)
ICYMI, we launched our brand new Impact Academy Customer Success Fundamentals course for 2024.
It's totally free.
Learn more and sign-up here.
If you've been in CS for a while but want a refresher and to get up-to-speed on CS in 2024, or you're just starting out, this course is for you.
And for sure, forward this to your Head of CS and/or your colleagues and friends so they can level-up, too.
Check it out and sign-up here.
~ Lincoln
BTW: Don't let the zero cost price tag fool you... this course is awesome (or I wouldn't have put it out).
We just carved out the common stuff from our Premium Customer Success Management courses and put it in this program.
Lincoln Murphy
I help SaaS companies Maximize LTV through Customer-centric Upselling
I'm on a flight to San Francisco and the person to my left is talking to their colleague trying to find a time for both of them to meet with a customer. I glanced over and saw their calendar and... OMG! Back to back to back meetings, all day, every day. Completely full. Unsustainable. Even worse, it really seemed to be a source of pride for them. Now, I don't know the nature of their business and I didn't keep looking - I got a sense of it and I looked away - but their calendar looked just...
HEADS UP - On 4-Sept, I'm doing a masterclass on making your meetings FAR more efficient and effective. Learn more and sign-up here. As I've been saying, meetings are the most expensive activity in Customer Success Management, yet we often overlook their true cost. If we understood this better, we’d have far fewer unproductive meetings. There are three types of costs associated with meetings. The first type was Direct Cost, or the cost of the CSM or other contributor's time, including the...
HEADS UP! - On 4-Sept, I'm doing a masterclass on making your meetings FAR more efficient and effective. Learn more and sign-up here. Meetings are the most expensive activity in Customer Success Management, yet we often overlook their true cost. If we better understood their cost, we’d have far fewer unproductive meetings. There are three types of costs associated with meetings. The first type is: Direct Cost: This is the actual cost of your CSMs' and other contributors' time on the call....