Customer Success Fundamentals (new!)
ICYMI, we launched our brand new Impact Academy Customer Success Fundamentals course for 2024.
It's totally free.
Learn more and sign-up here.
If you've been in CS for a while but want a refresher and to get up-to-speed on CS in 2024, or you're just starting out, this course is for you.
And for sure, forward this to your Head of CS and/or your colleagues and friends so they can level-up, too.
Check it out and sign-up here.
~ Lincoln
BTW: Don't let the zero cost price tag fool you... this course is awesome (or I wouldn't have put it out).
We just carved out the common stuff from our Premium Customer Success Management courses and put it in this program.
Lincoln Murphy
I help SaaS companies Maximize LTV through Customer-centric Upselling
My new book, Maximizing Lifetime Value, will change how you think about revenue growth—forever. 📌 Go to the sales page now, so you can:✅ Watch my welcome video – See why this book is a game changer✅ Listen to the deep-dive podcast – Get the big ideas in minutes✅ Read the first part of the book – See for yourself✅ Buy the full book & get instant access Do this, and change your business forever. ~ Lincoln BTW: You’ll get the polished digital version when it’s officially published. This is the...
The "UI Sludge" tactics to Deflect, Distract, and Delay cancellations sparked interest during the Customer Save workshop—but applying them to higher-touch B2B Enterprise without in-app cancel flows left some scratching their heads. To clear this up, I created Applying Cancel Sludge in B2B Enterprise—a guide showing exactly how to make this work in your context. You’ll get this new guide along with: The full 2-hour workshop replay 45-min Q&A How to Save Customers eBook (20 pages) Example...
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