Customer Success Fundamentals (new!)

ICYMI, we launched our brand new Impact Academy Customer Success Fundamentals course for 2024.

It's totally free.

Learn more and sign-up here.

If you've been in CS for a while but want a refresher and to get up-to-speed on CS in 2024, or you're just starting out, this course is for you.

And for sure, forward this to your Head of CS and/or your colleagues and friends so they can level-up, too.

Check it out and sign-up here.

~ Lincoln

BTW: Don't let the zero cost price tag fool you... this course is awesome (or I wouldn't have put it out).

We just carved out the common stuff from our Premium Customer Success Management courses and put it in this program.

Lincoln Murphy

I help SaaS companies Maximize LTV through Customer-centric Upselling

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Our 2-week Retention training and certificate program starts on Monday, June 17, 2024. Our first live session is on Tuesday. This program is so unique because we take a different approach to Customer and Revenue retention. We focus on the differences between Proactive and Reactive Retention, how to move from the latter to the former through better prioritization, orchestration, and directing limited resources to higher-percentage activities. This program is practical in every sense of the...

This week's Impact Weekly podcast episode is up (Listen here or on Spotify or Apple) and in it, Johan and I answer a variety of questions about Churn, including: What are the key indicators for predicting churn in advance? How to prevent churn when you have no control over price rises (set by head office) Is there a particular NRR %, or threshold below 100% NRR that would be a particular alarm bell for you? Is there a tolerance that you'd expect to see in B2B SaaS? And more! We give some VERY...