Customer Success Fundamentals (new!)
ICYMI, we launched our brand new Impact Academy Customer Success Fundamentals course for 2024.
It's totally free.
Learn more and sign-up here.
If you've been in CS for a while but want a refresher and to get up-to-speed on CS in 2024, or you're just starting out, this course is for you.
And for sure, forward this to your Head of CS and/or your colleagues and friends so they can level-up, too.
Check it out and sign-up here.
~ Lincoln
BTW: Don't let the zero cost price tag fool you... this course is awesome (or I wouldn't have put it out).
We just carved out the common stuff from our Premium Customer Success Management courses and put it in this program.
Lincoln Murphy
I help SaaS companies Maximize LTV through Customer-centric Upselling
Trying to get customers to execute perfectly when they don't have experience, expertise, or even the desire to do so. Yet, we've designed our entire operation and organization to try to make this work. We've created a profession and discipline around this. That's insane if you think about it. I remember way back in 2012 when I was working with email marketing platforms. Customers would churn from one provider to another looking for better results. But the problem wasn't the platform. It was...
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Our next Customer Onboarding training starts tomorrow, Tuesday, April 22, 2025. Learn more about the program and sign-up here. Onboarding is arguably the most important customer lifecycle stage. In this program you'll learn how to get your new customers to do the things they need to do to get this still-fragile relationship off to a strong start, setting everyone up for long-term success (the customer... and your CS team). Specifically, we'll cover: Lifecycle stage metrics Handover management...