Customer says they'll leave if no discount
One of our podcast listeners asked, "One of my least favorite things is to deal with customers that are really pushy and want to negotiate discounts. I've had several customers now threatening to cancel unless they get a better deal at renewal. Help me here. What should I do?”
This is a tough situation that's becoming a bit more common lately.
In this week's episode of our Impact Weekly podcast that just dropped today, Johan and I talk about:
- Effective tactics to handle pushy customers
- Recognizing irrational requests
- Necessary processes to avoid those situations
- And much more!
I even share a couple of very simple things you can do to shut down this "negotiation" tactic and positively re-position yourself in the process.
~Lincoln
BTW: Our next CSM training begins Monday, 12-June and is hyper-focused on Customer Onboarding.
This accelerated, in-depth 2-week program gives you the tools necessary to get your customer onboard and up-and-running efficiently and effectively.
This course specifically covers:
- Lifecycle stage metrics
- Handover management
- Time To First Value (TTFV)
- Adoption goals
- Goal Discovery Framework
- And much more!
While the training is virtual - a mix of recorded content and live Zoom sessions - it's very interactive and hands-on, so space is necessarily limited.
Learn more and sign-up today.
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Lincoln Murphy
I invented Customer Success
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