Customer says they'll leave if no discount
One of our podcast listeners asked, "One of my least favorite things is to deal with customers that are really pushy and want to negotiate discounts. I've had several customers now threatening to cancel unless they get a better deal at renewal. Help me here. What should I do?”
This is a tough situation that's becoming a bit more common lately.
In this week's episode of our Impact Weekly podcast that just dropped today, Johan and I talk about:
- Effective tactics to handle pushy customers
- Recognizing irrational requests
- Necessary processes to avoid those situations
- And much more!
I even share a couple of very simple things you can do to shut down this "negotiation" tactic and positively re-position yourself in the process.
~Lincoln
BTW: Our next CSM training begins Monday, 12-June and is hyper-focused on Customer Onboarding.
This accelerated, in-depth 2-week program gives you the tools necessary to get your customer onboard and up-and-running efficiently and effectively.
This course specifically covers:
- Lifecycle stage metrics
- Handover management
- Time To First Value (TTFV)
- Adoption goals
- Goal Discovery Framework
- And much more!
While the training is virtual - a mix of recorded content and live Zoom sessions - it's very interactive and hands-on, so space is necessarily limited.
Learn more and sign-up today.
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Lincoln Murphy
I help SaaS companies Maximize LTV through Customer-centric Upselling
Our next Customer Onboarding training starts tomorrow, Tuesday, April 22, 2025. Learn more about the program and sign-up here. Onboarding is arguably the most important customer lifecycle stage. In this program you'll learn how to get your new customers to do the things they need to do to get this still-fragile relationship off to a strong start, setting everyone up for long-term success (the customer... and your CS team). Specifically, we'll cover: Lifecycle stage metrics Handover management...
Our next Customer Onboarding training starts on Tuesday, April 22, 2025. Learn more about the program and sign-up here. Onboarding is arguably the most important customer lifecycle stage. In this program you'll learn how to get your new customers to do the things they need to do to get this still-fragile relationship off to a strong start, setting everyone up for long-term success (the customer... and your CS team). Specifically, we'll cover: Lifecycle stage metrics Handover management Time...
TL;DR: We're running "Save Customers Now!" workshops again—PLG on April 15 and Enterprise on April 17. Stop churn immediately in Q2. I just got this email from a CS leader: "Lincoln, I'm freaking out. With everything going on—economic uncertainty, customers tightening budgets, chaos everywhere—churn is gonna hit us HARD in Q2. Are you doing another 'Save Customers' workshop soon? Fingers crossed." Bad news: I've heard similar messages from several CS leaders already. Good news: "Save...