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Lincoln Murphy

Customer AX fluidity & Digital CS

Published about 2 months ago • 1 min read

Customer-centric Automations training starts 4-March.

Over the past few years, customers' Appropriate Experience (AX) shifted, welcoming a blend of synchronous interactions with self-service, asynchronous, and automated engagements.

Even traditionally "high-touch" customer segments now embrace automation and AI as part of their AX.

This evolution in AX offers a chance to adopt more self-service and automated solutions, aligning with current trends towards operational efficiency.

However, careful implementation is critical to maintain customer satisfaction and avoid negative impacts on their experience (and the repercussions).

Our Impact Academy Customer-centric Automations training that starts on 4-Mar, 2024 focuses on developing and implementing a digital CS strategy that meets customer needs and aligns with organizational goals.

Learn more and sign-up here.

~ Lincoln

BTW: Our Impact Academy Customer-centric Automations program is designed with Heads of CS, Ops, & Enablement in mind, though any CS pro (or even Product or RevOps) are welcome to join and will benefit from participation.

It's also filling-up fast, so if you want to participate, please secure your spot as soon as you can.

Learn more and sign-up here.

Lincoln Murphy

I invented Customer Success

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