CSM first 90-days (sink or swim?)
"I'm a CSM and new at my job. What should my first 90 days be?"
A very common question.
Ideally, your new company would have a 90-day plan for you, that would set you up for success in your new role.
But we live in reality. Sometimes the plan simply doesn't exist.
Sometimes it does but it's... not so good.
So as a CSM you need to have a plan for those first 90-days on the job.
Coincidentally, this is what Johan and I cover in the latest episode of the Impact Weekly pod that just dropped today.
In this episode we cover:
- The struggles and opportunities of starting a new role
- The 3-stages of the first 90-days
- Creating your own success plan
~Lincoln
BTW: CSM Training (Growth) starts next Monday, 13-March.
This program focuses on Positioning, Prioritization, and Productivity as a way to ensure CSMs are working as efficiently - and effectively - as possible.
Tap here to learn more and sign-up.
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Lincoln Murphy
I invented Customer Success
My unique approach to Trials and Onboarding is super-effective for everything from PLG (self-service, Sales Assist) to Enterprise high-touch Customer Success. Interested in personalized coaching / mentorship in May to help your team optimize your Trial and/or Onboarding process? Reply with: Why you think your Trial and/or Onboarding needs help now Details about your company, product, and customers I'll reach out if I think I can help. ~ Lincoln BTW: I only have time to do this for a couple of...
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