CSM first 90-days (sink or swim?)

published7 months ago
1 min read

"I'm a CSM and new at my job. What should my first 90 days be?"

A very common question.

Ideally, your new company would have a 90-day plan for you, that would set you up for success in your new role.

But we live in reality. Sometimes the plan simply doesn't exist.

Sometimes it does but it's... not so good.

So as a CSM you need to have a plan for those first 90-days on the job.

Coincidentally, this is what Johan and I cover in the latest episode of the Impact Weekly pod that just dropped today.

In this episode we cover:

  • The struggles and opportunities of starting a new role
  • The 3-stages of the first 90-days
  • Creating your own success plan

Listen to the podcast here.


BTW: CSM Training (Growth) starts next Monday, 13-March.

This program focuses on Positioning, Prioritization, and Productivity as a way to ensure CSMs are working as efficiently - and effectively - as possible.

Tap here to learn more and sign-up.


Lincoln Murphy

I invented Customer Success

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