CSM first 90-days (sink or swim?)
"I'm a CSM and new at my job. What should my first 90 days be?"
A very common question.
Ideally, your new company would have a 90-day plan for you, that would set you up for success in your new role.
But we live in reality. Sometimes the plan simply doesn't exist.
Sometimes it does but it's... not so good.
So as a CSM you need to have a plan for those first 90-days on the job.
Coincidentally, this is what Johan and I cover in the latest episode of the Impact Weekly pod that just dropped today.
In this episode we cover:
- The struggles and opportunities of starting a new role
- The 3-stages of the first 90-days
- Creating your own success plan
~Lincoln
BTW: CSM Training (Growth) starts next Monday, 13-March.
This program focuses on Positioning, Prioritization, and Productivity as a way to ensure CSMs are working as efficiently - and effectively - as possible.
Tap here to learn more and sign-up.
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Lincoln Murphy
I help SaaS companies Maximize LTV through Customer-centric Upselling
Our next Customer Onboarding training starts tomorrow, Tuesday, April 22, 2025. Learn more about the program and sign-up here. Onboarding is arguably the most important customer lifecycle stage. In this program you'll learn how to get your new customers to do the things they need to do to get this still-fragile relationship off to a strong start, setting everyone up for long-term success (the customer... and your CS team). Specifically, we'll cover: Lifecycle stage metrics Handover management...
Our next Customer Onboarding training starts on Tuesday, April 22, 2025. Learn more about the program and sign-up here. Onboarding is arguably the most important customer lifecycle stage. In this program you'll learn how to get your new customers to do the things they need to do to get this still-fragile relationship off to a strong start, setting everyone up for long-term success (the customer... and your CS team). Specifically, we'll cover: Lifecycle stage metrics Handover management Time...
TL;DR: We're running "Save Customers Now!" workshops again—PLG on April 15 and Enterprise on April 17. Stop churn immediately in Q2. I just got this email from a CS leader: "Lincoln, I'm freaking out. With everything going on—economic uncertainty, customers tightening budgets, chaos everywhere—churn is gonna hit us HARD in Q2. Are you doing another 'Save Customers' workshop soon? Fingers crossed." Bad news: I've heard similar messages from several CS leaders already. Good news: "Save...