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Lincoln Murphy

CS won't matter in a few years (right?)

Published about 2 months ago • 1 min read

Digital CS & Customer-centric Automations training starts 4-March.

We were asked if Customer Success will even be around in a couple of years.

No spoilers, but we came up with 5 reasons CS will still be needed in the future.

Whoops, spoilers.

In this week's episode Johan and I set the stage for this existential discussion about CS' future and we even get through the first reason it'll still be needed.

Listen to this week's episode here (or on Spotify, Apple, or Youtube).

Be sure to follow or subscribe to the pod so you don't miss part two of our conversation that'll drop next week.

~ Lincoln

BTW: Much of what we talk about in this conversation centers on the evolution of our customers' Appropriate Experience (AX) and how we can leverage that understanding to deflect more to self-service and async engagement, and leverage automation and AI.

But you have to do it right.

To help you do that, we have a new training program at Impact Academy all about Digital Customer Success and Customer-centric Automations that starts on 4-Mar, 2024.

Learn more and sign-up here.

It's filling up fast.

Lincoln Murphy

I invented Customer Success

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