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Lincoln Murphy

CS in the chaos of startups

Published 4 months ago • 1 min read

So how do you approach Customer Success in early-stage startups?

And what lessons from CS in early-stage startups apply in more established companies?

Johan and I had a super-fun conversation on this week's Impact Weekly episode about building CS operations in early-stage startups that I think you'll like even if you're not in a startup.

​Listen to the episode here​ (or on ​Spotify​, ​Apple​, or ​Youtube​)

And if you're thinking about joining a startup as an (the) early CS hire, this episode will help you better understand what you're getting yourself into. 😬

~ Lincoln

BTW: Next week we have two Impact Academy training programs starting on Monday, 5-Feb:

Partner Success - This 2-week intensive program is for anyone who works with channel partners, distributors, VARs, Affiliates, or basically if any 3rd party sits between you and the end-customer of your product.

Head of CS: How to Build - This 3-week program is foundational for modern Heads of CS, regardless of experience level, as we focus on the three areas key to your role: Leadership, Management, and Coaching.

I hope to see you in one of those programs.

Lincoln Murphy

I invented Customer Success

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