[Course Launch] Powerful Meetings
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TL;DR: I just launched my newest course Powerful Meetings: From Routine to Results. The first 50 sign-ups get it for 50% off (save $100!). Learn more and claim that discount here. Code: 50FOR50 Meetings are the most expensive thing we do in Customer Success—both in actual and opportunity cost—yet most of them are a waste of those resources. If you’ve mastered meetings—getting attendees interested, setting up agendas, using async carve outs, self-service deflection, and ensuring proper follow-up—feel free to skip this course. You’re good. But if you’re frustrated by no-shows, cancellations, or feeling like meetings are eating up time better spent elsewhere, I’ve got something for you. I just launched my Customer Engagement Masterclass on Powerful Meetings. In this course I cover everything you need to make your meetings more effective and efficient. I guarantee if you apply what you learn in this course, your meetings will be more efficient and effective or I'll give you your money back. Don't wait to sign-up —the discount ends after 50 people claim it. ~Lincoln BTW: You can start applying what you learn in this course immediately and really set yourself up for a far more productive and enjoyable 2025! Learn more and claim that 50% discount here. Code: 50FOR50 ... |
Lincoln Murphy
I help SaaS companies Maximize LTV through Customer-centric Upselling
November 18-20 in Kelowna, BC, Canada. This intensive is designed for SaaS companies ready to integrate AI into their growth strategy. Over two days, we'll explore how AI is transforming the five growth levers: product, marketing, customer success, sales, and leadership. I'll be leading the session on AI-first Customer Success Management—with practical, actionable strategies you can implement now, plus a roadmap for scaling over time. You'll leave with a clear operating model for your next...
On Monday, you find out. Join our Head of CS training starting October 20, 2025. This is one of the most impactful programs we offer because it focuses on the critical aspects of Leadership, Management, and Coaching that every Head of Customer Success needs to leverage to drive real business impact. Our live sessions are going to focus on the big shifts AI is having on everything we do in Customer Success. While the core, underlying principles of building, running, and scaling a CS org...
Trying to get customers to execute perfectly when they don't have experience, expertise, or even the desire to do so. Yet, we've designed our entire operation and organization to try to make this work. We've created a profession and discipline around this. That's insane if you think about it. I remember way back in 2012 when I was working with email marketing platforms. Customers would churn from one provider to another looking for better results. But the problem wasn't the platform. It was...