I believe Prompt Engineering - how you engage with AI like ChatGPT - will be a required skill across all Customer Success roles by the end of 2023.
There. I said it.
So, however you do it - with our course or on your own - learn Prompt Engineering. I can't stress that enough.
Now, if you want to use our Prompt Engineering for Customer Success course, and I'd love it if you did, we just published some super-awesome updates that might be of interest.
I've pasted the details of the updates below.
Have a great weekend.
ChatGPT COURSE UPDATES
1. Prompt Structure Doesn't Matter (to ChatGPT)!
I needed to address the way so many "experts" talk about designing prompts and the nonsense they share on LinkedIn and IG... and why they're wrong Oh, and why this is super-important for you to understand.
2. Using ChatGPT for Commenting on LinkedIn
How to scale your commenting to build your personal brand and engage customers... without sounding like an out-of-touch robot.
The real lesson is how to use Prompt Engineering to find the most unique or compelling aspect of some text and generate a human-sounding response to it.
3. Using ChatGPT to Create a Browser Extension
I walk you through the process I used to get ChatGPT to help me build (and troubleshoot) a Chrome browser extension for my Email Engagement Formula course in less than 2 hours.
There are many different lessons in this, including assigning the AI the role of a Software engineer, having it critique its own output, help with debugging and troubleshooting, and having it generate its own installation guide.
Whether you get our course or do it some other way; learn Prompt Engineering.
For the sake of your career.
I invented Customer Success
The other day I posted an article where I said if you don't know (and stay continuously aligned on) your customers' goals, you're definitely doing something... it's just not Customer Success. This, as you might imagine, is controversial to some. But check it out for yourself and tell me where the lie is. Have a great weekend! ~ Lincoln BTW: We have two training programs starting this Monday, 4-March, that both deal with Goal Discovery and Continuous Alignment at scale. If you have customers...
Digital CS & Customer-centric Automations training starts next Monday, 4-March. In this week's episode of Impact Weekly, Johan and I continue our conversation from last week, where we go through reasons 2 - 5 of why we think CS will still be relevant in a few years. Listen to this week's episode here (or on Spotify, Apple, or Youtube). We talk a lot about how the customer's Appropriate Experience (AX) is constantly evolving and how understanding that can allow you to leverage AI and...
I'm super-excited to share that our newest training program at Impact Academy starts next Monday, 4-March, 2024 and it's all about Customer-centric Automations. Call it what you like - Digital CS , Tech Touch, Scale Motion - but the idea of leveraging technology and automations to improve CS efficiency has never been more timely. But you have to do it right. That's why we created this course for CS pros - from Heads of CS and CSMs, to Ops and Enablement. Learn more about the program and...