Lincoln Murphy

Avoid the chaos of superuser turnover

Published 11 months ago • 1 min read

One of our podcast listeners asked, "One of our superusers is doing a great job, but is going unnoticed by her colleagues and her manager. I'm worried that she will leave and that everyone will be worse off. Can I do something here?”

This is a really interesting question that speaks to the potential chaos that can happen when a superuser leaves... but gives hope that there may be a way to stop that turnover in its tracks.

In this week's episode of our Impact Weekly podcast that just dropped today, Johan and I talk about:

  • The importance of recognizing your superusers
  • The reasons behind this lack of recognition
  • How to boost your superusers' position
  • And much more!

Listen to the podcast here.

I love this topic because the tactics we discuss are so simple yet so powerful, it's almost silly. Almost. Still serious, though.


BTW: Our next CSM training begins Monday, 29-May and is hyper-focused on Customer Retention.

This accelerated, in-depth 2-week program gives you the tools necessary to get your customer on the right path and ensures that's where they remain until they reach their goal.

This course specifically covers:

  • NRR Breakdown
  • Prioritization
  • Orchestration
  • Turnarounds
  • Brainstorming Framework
  • And much more!

While the training is virtual - a mix of recorded content and live Zoom sessions - it's very interactive and hands-on, so space is necessarily limited.

Learn more and sign-up today.


Lincoln Murphy

I invented Customer Success

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