Avoid the chaos of superuser turnover
One of our podcast listeners asked, "One of our superusers is doing a great job, but is going unnoticed by her colleagues and her manager. I'm worried that she will leave and that everyone will be worse off. Can I do something here?”
This is a really interesting question that speaks to the potential chaos that can happen when a superuser leaves... but gives hope that there may be a way to stop that turnover in its tracks.
In this week's episode of our Impact Weekly podcast that just dropped today, Johan and I talk about:
- The importance of recognizing your superusers
- The reasons behind this lack of recognition
- How to boost your superusers' position
- And much more!
I love this topic because the tactics we discuss are so simple yet so powerful, it's almost silly. Almost. Still serious, though.
~Lincoln
BTW: Our next CSM training begins Monday, 29-May and is hyper-focused on Customer Retention.
This accelerated, in-depth 2-week program gives you the tools necessary to get your customer on the right path and ensures that's where they remain until they reach their goal.
This course specifically covers:
- NRR Breakdown
- Prioritization
- Orchestration
- Turnarounds
- Brainstorming Framework
- And much more!
While the training is virtual - a mix of recorded content and live Zoom sessions - it's very interactive and hands-on, so space is necessarily limited.
Learn more and sign-up today.
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Lincoln Murphy
I invented Customer Success
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