Advanced CSM Training starts Mon (details)
Our 3-week Advanced Customer Success Manager training and certificate program starts this coming Monday, 13-March.
This is our Growth program, and focuses on Positioning, Prioritization, and Productivity as a way to ensure CSMs are working as efficiently - and effectively - as possible.
Tap to learn more and sign-up.
~Lincoln
BTW: Due to the interactive nature of Impact Academy, though this CSM training and certification program is virtual (via Zoom and recorded content), space is limited.
A large percentage of sign-ups for our programs happen at the last minute. So please, if you intend to participate, take immediate action to ensure a spot is available.
Tap to learn more and sign-up.
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Lincoln Murphy
I help SaaS companies Maximize LTV through Customer-centric Upselling
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While SaaS stocks got destroyed because of the threat of AI, we were spinning up AI agents at ListKit that make our team 5x more productive. We have Agentic workflows that literally do work for our customers they can't and don't want to do themselves allowing us to open up an entirely new revenue stream. We pivoted our underlying infrastructure to optimize for AI, which unlocked customer-facing product enhancements we couldn't have shipped before. Our customers are getting better results....
It's Friday. Somewhere right now, one of your customers is looking at what they pay you every month, looking at what they actually use, and thinking: "I could just vibe code this on Lovable this weekend." But here's the thing. Most of them don't actually want to. They don't want the headache. They don't want to maintain it. They don't want to be the person who ripped out a working tool and replaced it with something they duct-taped together in Claude over a weekend. They just want you to know...