Advanced CSM Training starts Mon (details)
Our 3-week Advanced Customer Success Manager training and certificate program starts this coming Monday, 13-March.
This is our Growth program, and focuses on Positioning, Prioritization, and Productivity as a way to ensure CSMs are working as efficiently - and effectively - as possible.
Tap to learn more and sign-up.
~Lincoln
BTW: Due to the interactive nature of Impact Academy, though this CSM training and certification program is virtual (via Zoom and recorded content), space is limited.
A large percentage of sign-ups for our programs happen at the last minute. So please, if you intend to participate, take immediate action to ensure a spot is available.
Tap to learn more and sign-up.
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Lincoln Murphy
I help SaaS companies Maximize LTV through Customer-centric Upselling
November 18-20 in Kelowna, BC, Canada. This intensive is designed for SaaS companies ready to integrate AI into their growth strategy. Over two days, we'll explore how AI is transforming the five growth levers: product, marketing, customer success, sales, and leadership. I'll be leading the session on AI-first Customer Success Management—with practical, actionable strategies you can implement now, plus a roadmap for scaling over time. You'll leave with a clear operating model for your next...
On Monday, you find out. Join our Head of CS training starting October 20, 2025. This is one of the most impactful programs we offer because it focuses on the critical aspects of Leadership, Management, and Coaching that every Head of Customer Success needs to leverage to drive real business impact. Our live sessions are going to focus on the big shifts AI is having on everything we do in Customer Success. While the core, underlying principles of building, running, and scaling a CS org...
Trying to get customers to execute perfectly when they don't have experience, expertise, or even the desire to do so. Yet, we've designed our entire operation and organization to try to make this work. We've created a profession and discipline around this. That's insane if you think about it. I remember way back in 2012 when I was working with email marketing platforms. Customers would churn from one provider to another looking for better results. But the problem wasn't the platform. It was...